Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

Great service. Was able to speak directly with the pharmacist. She contacted the vet office as required for the prescription. Filled same day and was to me within two days by standard free delivery. Meds had great expiration dates with half the price of the vet office AND they are VIPPS accredited by the NABP, which every pet owner should check and verify. Great experience! They will be my go to pet pharmacy for everything.

Company is awful to deal with Company is awful to deal with. Takes forever to get through and don't respond email in a timely manner. Placed an order over 3 weeks ago and called to get a status. CSR could not tell me what the status of the order. Needed to contact Pharmacy department for disposition. When challenged about the $$ already paid for the order - CSR said to me that $$ was preauthorized only - which is totally inaccurate - money was already debited/charged 3 weeks ago with no status on order fulfillment, delays in the order or anything. BUY ELSEWHERE!!!!!!! Be forwarned!

Excellent Prices, Need AutoShip Excellent prices and customer service. However, an autoship feature would be very helpful. As someone who often forgets her own Rx refills - and as the person who orders our pet meds but does not administer them- I often find us using the last pill on the same day the new shipment arrives because I ordered at the last minute! Having autoship, like my human pharmacy does, would be wonderful!

Great Deals on Flash Sale I've ordered from KV for many years but have been shopping locally more so lately. I received an email regarding their "flash sale" and took a look. It was great! Got several discounted Lupine collars and leashes, cheap pet waste bags and several other great items. Reminded me why I started ordering from there so many years ago. Great quality, great price.