DONT ORDER FROM THIS COMPANY!!!!! This company had my order for veterinary meds that had to be cold shipped and they held it for THREE WEEKS blaming it on the bad weather that was in Texas (they are not in Texas) even though neither UPS nor FEDEX nor USPS had delays of more than one day in those places. So I ordered at another place and called to cancel and then they sent my package anyway and billed me TWO WEEKS after I cancelled it. I sent them the cancellation confirmation and they still billed me. TERRIBLE CUSTOMER SERVICE!!!!!

Great products, slow shipping Had found some supplies for a fair price. Several items noted "ships in one business day" ... which was more of a thought than an actual practice. I placed the order very early on Tuesday and was notified of shipped at 2a Friday. Came 3 days later than expected. All products, stainless steel dog bowls and canine dewormer, were fine quality. One dewormer was not included. Great products if you don't care when it's delivered.

Placed an order 2 months ago, just got canceeled Placed an order 2 months ago, they emailed me saying the items were on delay and would be slow. Now they just cancelled my order without even notifying me at all. Terrible business model never ordering from this unprofessional company again.

If i could give zero stars I would If i could give zero stars I would! I ordered 10 heated water buckets a few days ago, they were on sale and had a discount code. I'm sorry I thought i found a good deal. I just got a call saying they discontinued the item because they wouldn't make much money on it!! Literally told me that! Then i went on their website and they didn't discontinue it they DOUBLED THE PRICE OF IT!! They took my money and then a few days later canceled my sale because they wont make a ton of money off of me???? False advertising, deceptive business practices and terrible customer service. They have lost the potential of thousands of dollars from me and my business. I didn't magically make up their pricing, they did!! I just accepted the offer. I just gave my money to another retailer instead.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.