Did not receive order, no communication Our dog requires medicine for a pretty serious liver issue. We had it set to ship on October 7th. It is now October 28th and we haven't received it and are running VERY low on a critical medicine that is difficult to get locally. We received an email last night that it was still pending. I called this morning to check on the order and was told that they are no longer shipping to California or Maine. This was never communicated to us. I requested to cancel the order. We have not received confirmation that it is being cancelled and we are now scrambling to find this medicine locally before our supply runs out.

Items arrived damaged and unusable they won't make it right. I purchased item that arrived in bubble envelope with syringes pulled apart and contents spilled and molding, I asked for a replacement. They demanded pictures, I sent pictures 3 different times and they claimed they did not get them. I finally posted a review with pictures...of course they didn't post my review nor will they give refund. I won't be doing business with this sorry company again.

Always an A+ Their product offerings have been excellent. Customer service also excellent. Shipping is timely. Packaging is very good, well thought-out and ecologically sound. Pricing on most items I have purchased has been lower than most other pet product suppliers I have used. Web site is easy to use.

DONT ORDER FROM THIS COMPANY!!!!! This company had my order for veterinary meds that had to be cold shipped and they held it for THREE WEEKS blaming it on the bad weather that was in Texas (they are not in Texas) even though neither UPS nor FEDEX nor USPS had delays of more than one day in those places. So I ordered at another place and called to cancel and then they sent my package anyway and billed me TWO WEEKS after I cancelled it. I sent them the cancellation confirmation and they still billed me. TERRIBLE CUSTOMER SERVICE!!!!!

Placed an order 2 months ago, just got canceeled Placed an order 2 months ago, they emailed me saying the items were on delay and would be slow. Now they just cancelled my order without even notifying me at all. Terrible business model never ordering from this unprofessional company again.