Company is awful to deal with Company is awful to deal with. Takes forever to get through and don't respond email in a timely manner. Placed an order over 3 weeks ago and called to get a status. CSR could not tell me what the status of the order. Needed to contact Pharmacy department for disposition. When challenged about the $$ already paid for the order - CSR said to me that $$ was preauthorized only - which is totally inaccurate - money was already debited/charged 3 weeks ago with no status on order fulfillment, delays in the order or anything. BUY ELSEWHERE!!!!!!! Be forwarned!

Did not receive order, no communication Our dog requires medicine for a pretty serious liver issue. We had it set to ship on October 7th. It is now October 28th and we haven't received it and are running VERY low on a critical medicine that is difficult to get locally. We received an email last night that it was still pending. I called this morning to check on the order and was told that they are no longer shipping to California or Maine. This was never communicated to us. I requested to cancel the order. We have not received confirmation that it is being cancelled and we are now scrambling to find this medicine locally before our supply runs out.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

They are incompetent They are incompetent. Called to place a prescription refill, she said she couldn't place the order that night (5:45 pm). Called the next day, that person couldn't find my account! It took her literally 15 minutes! Once she found it, it was another 10 minutes to complete the order. This is the last in a series of similar dealings with them, we're switching to another pharmacy.

Items arrived damaged and unusable they won't make it right. I purchased item that arrived in bubble envelope with syringes pulled apart and contents spilled and molding, I asked for a replacement. They demanded pictures, I sent pictures 3 different times and they claimed they did not get them. I finally posted a review with pictures...of course they didn't post my review nor will they give refund. I won't be doing business with this sorry company again.