I was charged 20 for shipping and it… I was charged 20 for shipping and it didn't show the shipping cost or the fact that if I would have added to my order to go over $200, I would have saved that cost. I'm not happy about that at all as it raises the average cost per item. The logos and mock up process with this site are really poor and the response time for logo/customization has been poor. What I'm hoping for is that the product will actually be high quality and someone that knows what they are doing assists us with customization in the future.

Finished product is WAY better than I… Finished product is WAY better than I imagined! I had a great experience working with customer service through a few questions and road bumps in the process (some of them admittedly my fault), and could not be more pleased with the final product. Will definitely be using them again (as the socks were given as board/staff gifts and were also a huge hit!!).

not so happy I told Vanessa I needed these socks by Monday (with the specific date) for a special event,( also said cancel if you can not get it done) it is now Thursday my team is leaving tonight for their competition without their custom socks. Very disappointed :(

Gift arrived very late Gift arrived very late. Terrible customer service. I paid extra for expedited shipping so the gift would have plenty of time to make it for Xmas. Ordered on 12/14, supposed to arrive 3-5 days. The gift arrived on 1/12. I could not find a number to call. I emailed re my troubles and was offered a 10 percent discount, $3 dollars. I paid $9.99 for shipping. I will not be ordering from this company again. Very disappointed and frustrated.

Shopping for promo socks, look no further We've been working with Custom Sock Shop for several years now. I wish I could give them 6 stars. The quality and designs are exceptional. And as a non profit organization, we found pricing to be very competitive. But that's not the only reason why we keep coming back and don't look elsewhere. Custom Sock Shop customer service is second to none. The team is responsive, friendly, accommodating, reliable and true to their word. From time to time a hiccup in the process may occur - it's nice to know your supplier stands by their product 100%. Our supporters love their socks that they receive from our Foundation and we typically sell out year to year. Very successful. Love me some socks from Custom Sock Shop!!