I use my ice pod about 2-4 times a… I use my ice pod about 2-4 times a week. It was worth the purchase, however doesn’t maintain its temperature as well as I would like. That is the only issue I can think of. Purchase a warranty with whatever you purchase as accidents do happen, and their customer support team is very attentive and quick with solving problems! 5/5 experience and satisfaction all the way around the board.

Excellent product - Highly recommend Excellent product, easy set up, and phenomenal customer service. I needed to order a replacement part and they sent a new one over quickly without any hassle!

Really good product! Really good product!! Awesome customer service and genuinely care about your happiness with their tubs and chiller. I bought my bath and chiller with the intention of using a few times a week, but find myself totally hooked and use every morning. I feel awesome!!

Chiller broke after 2 1/2 weeks-terrible customer service Our chiller broke after 2 1/2 weeks and their customer service was unexpectedly terrible. Took them 48 hours to respond and then another 48 to say they would send a return label. The label was sent to us another 48 hours later and they would not ship a new chiller until our broken chiller was sent back. They do not have a customer service phone number. Everything is done thru email and because of their limited hours the response is very slow! Very unacceptable. When I pay over $1700 for an item I expect to resolve an issue like this much faster. Because I was on a plane going on vacation at the same time the label was shipped I had to go a total of 4 weeks without plunging. If you do purchase from them take out the extra warranty. I’m glad I did because I have no confidence that the chiller will last very long. Lots of other companies out there. Go with another. I sure wish we did!

One of my ice bricks ripped and they… One of my ice bricks ripped and they were quick to respond and send out a replacement.