Great customer service! Great customer service! The POD Company has some really good CSR's. My shipment was delayed and even though there was no initial communication, the CSR's took great care of me.

Product arrived quickly and works as advertised Product arrived quickly and works as advertised. There was a small leak in my product and the company quickly sent out a replacement, no questions asked. Great customer service. Appreciated!

Issues Resolved Quickly! Had a few issues with circulation on my chiller, began to get frustrated. However, the IcePod team was fantastic at addressing the issue and helping me get it back and running. Kudos to their team for their willingness to fix the issue in a timely fashion!

Chiller broke after 2 1/2 weeks-terrible customer service Our chiller broke after 2 1/2 weeks and their customer service was unexpectedly terrible. Took them 48 hours to respond and then another 48 to say they would send a return label. The label was sent to us another 48 hours later and they would not ship a new chiller until our broken chiller was sent back. They do not have a customer service phone number. Everything is done thru email and because of their limited hours the response is very slow! Very unacceptable. When I pay over $1700 for an item I expect to resolve an issue like this much faster. Because I was on a plane going on vacation at the same time the label was shipped I had to go a total of 4 weeks without plunging. If you do purchase from them take out the extra warranty. I’m glad I did because I have no confidence that the chiller will last very long. Lots of other companies out there. Go with another. I sure wish we did!

BEST Cold Plunge! I absolutely love my ice pod. The size of it is perfect for my apartment patio. It's the best size for me to use. It doesn't take that long to fill up and the insulation keeps the water cool all week! Very much recommend, especially at such a great price point.