Seth Greene
GBGreat products, better customer service The ice pods themselves are awesome, but over the wintertime the drainage valve cracked during a freeze and started leaking slowly. When I contacted them about it they immediately sent me a new valve with no fuss!
Consumer
GBI use my ice pod about 2-4 times a… I use my ice pod about 2-4 times a week. It was worth the purchase, however doesn’t maintain its temperature as well as I would like. That is the only issue I can think of. Purchase a warranty with whatever you purchase as accidents do happen, and their customer support team is very attentive and quick with solving problems! 5/5 experience and satisfaction all the way around the board.
Ray
GBExcellent product support We've been using the ice pod and chiller daily for the last 3 months and it has been working perfectly. We recently had to file a warranty replacement due to large tear along a seam on the top. The Pod Company was extremely responsive and we received the replacement within the next 2 days.
Jared
GBSmooth transaction and fast response… Smooth transaction and fast response time(s) to questions.
Blake Thompson
GBAmazing Customer Service! I had an issue with my ice pod after about a week. I love it, but the drain valve started leaking slightly. I contacted customer service, and they sent me a completely new product free of charge! That is what I’m talking about. Amazing customer service. I really feel valued as a consumer.