Product arrived quickly and works as advertised Product arrived quickly and works as advertised. There was a small leak in my product and the company quickly sent out a replacement, no questions asked. Great customer service. Appreciated!

Smooth transaction and fast response… Smooth transaction and fast response time(s) to questions.

Chiller broke after 2 1/2 weeks-terrible customer service Our chiller broke after 2 1/2 weeks and their customer service was unexpectedly terrible. Took them 48 hours to respond and then another 48 to say they would send a return label. The label was sent to us another 48 hours later and they would not ship a new chiller until our broken chiller was sent back. They do not have a customer service phone number. Everything is done thru email and because of their limited hours the response is very slow! Very unacceptable. When I pay over $1700 for an item I expect to resolve an issue like this much faster. Because I was on a plane going on vacation at the same time the label was shipped I had to go a total of 4 weeks without plunging. If you do purchase from them take out the extra warranty. I’m glad I did because I have no confidence that the chiller will last very long. Lots of other companies out there. Go with another. I sure wish we did!

Great products, better customer service The ice pods themselves are awesome, but over the wintertime the drainage valve cracked during a freeze and started leaking slowly. When I contacted them about it they immediately sent me a new valve with no fuss!

Really good product! Really good product!! Awesome customer service and genuinely care about your happiness with their tubs and chiller. I bought my bath and chiller with the intention of using a few times a week, but find myself totally hooked and use every morning. I feel awesome!!