Smooth transaction and fast response… Smooth transaction and fast response time(s) to questions.

Issues Resolved Quickly! Had a few issues with circulation on my chiller, began to get frustrated. However, the IcePod team was fantastic at addressing the issue and helping me get it back and running. Kudos to their team for their willingness to fix the issue in a timely fashion!

Great customer service! Great customer service! The POD Company has some really good CSR's. My shipment was delayed and even though there was no initial communication, the CSR's took great care of me.

Good customer service We ordered the icepod bundle which my teenage athlete and husband have been using almost every day upon receipt. The chiller delivery came later as their delivery was delayed at customs. They communicated this along the way and updated me as to any delays and when to expect my delivery. The product so far, is stellar. Easy to follow instructions and my very precise, not scared to read the instructions teen boy was able to easily assemble it and get it working all on his own. So far, we love it. Let's see how it stands up to south Texas heat in the summer, that remains to be seen, but so far, great product!

Great products, better customer service The ice pods themselves are awesome, but over the wintertime the drainage valve cracked during a freeze and started leaking slowly. When I contacted them about it they immediately sent me a new valve with no fuss!