Did well communicating on paddle delay… Did well communicating on paddle delay and offered solutions with an alternate paddle. Didn’t help when the received paddle had an issue.

Great customer service I ordered a new paddle and was contacted that this particular product would be back ordered for a longer period of time and gave me the option to keep the back ordered item or change my order. I appreciate the customer service.

No 30 day return policy on paddles I was initially dazzled at the price and fast delivery of my CRBN3X paddle- however, it didn’t help my game like I thought it would. After 3 days, it was apparent it wasn’t the paddle for me. I was shocked when I found out there is not a 30 day window for returns. Almost every company that sells paddles offers free returns within 30 days. Unfortunately I will not purchase from your store again, nor will I recommend it based on your return policy.

Great paddle buying experience. My paddle that I ordered took a long time to arrive. I was well informed of potential delays by the company. They kept me updated with my order and even offered a similar paddle that also had great reviews. I decided to wait it out. The company was great to deal with and I would definitely do business with them again.

great experience great experience! got a call directly from the company about my order that was delayed due to inventory. very professional!