Great Experience This was my first time shopping this site and had great experience. I’m please with with customer service and received the pickleball paddle on time. As soon as I played with the paddle (black double diamond) 14mm, I fall in love right away. I’m thinking getting 16mm as soon as it’s available thru this website. Thank you!

Great paddle, looong delay My main issue is how long I waited for the order. I ordered in April and received in August. I know so of that is out of your control but it was very frustrating. Also, I would have expected the paddle to be shipped in a box rather than a sleeve for better protection during shipping. That said, I love the paddle!

Your salesperson was EXTREMELY… Your salesperson was EXTREMELY knowledgeable and has played all the rackets I was interested in. Also he let me order a customized weight. I never do these ratings, but I did this one.

Did well communicating on paddle delay… Did well communicating on paddle delay and offered solutions with an alternate paddle. Didn’t help when the received paddle had an issue.

No 30 day return policy on paddles I was initially dazzled at the price and fast delivery of my CRBN3X paddle- however, it didn’t help my game like I thought it would. After 3 days, it was apparent it wasn’t the paddle for me. I was shocked when I found out there is not a 30 day window for returns. Almost every company that sells paddles offers free returns within 30 days. Unfortunately I will not purchase from your store again, nor will I recommend it based on your return policy.