CRUELTY to animals How can PetSmart claim to care about pets and animals when you constantly stock those beautiful fighting fish in TINY containers. Nobody looks after them. They can hardly move. They all ALWAYS DIE. PetSmart claims to care about animals. It does not. If it did it would not support this cruelty of pretending to sell these poor fish. I came into the Fredericksburg, VA, store to buy cat litter as I couldn't find it anywhere else (otherwise I would not have set a foot inside) and I saw several of these fish containers empty, but with a bright green "moss" on the bottom. As I walked past in horror, I relaized it was not moss, but the remains of the dead fish that had sunk to the bottom. At the top of your website you claim: "10,316,479 lives saved". How about admitting all the lives of these poor, helpless, trapped, sickly, forlorn fish you have ended!!!!

PetSmart's Restrictive Pickup Deadline Doesn't Work for Me Online Order for Prescription Cat Food: I called yesterday evening to the local Petsmart from which my order was to be picked up. The phone was finally answered by a young man after 12-15 minutes of repeated phone calls. He seemed to be helpful enough in responding to my request to have my order be marked as "Picked Up" in order to avoid having it canceled by Petsmart.com the following day due to PetSmart's restrictive 3-day deadline for pickup of online orders. But apparently the associate didn't realize that this had to be done online and not just with a handwritten note placed on my order! As a result, my order was cancelled by Petsmart.com and returned to the shelves in the store this morning. Only I didn't receive a notification about this until this afternoon when I already had driven the 12 or 13 miles to the store. This was upsetting, wasteful of my time and gas, and definitely not customer friendly. It will be some time before I shop at PetSmart again. Its 3 day deadline for online order pick-ups should be extended by at least a day and provided with more flexibility in the event of unseen situations that delay customer pick-up.

I had a better opinion I had a better opinion about this store, but now I have changed my point of view. Prices are high, quality of goods is very poor

Wonderful Westies … My two westies are the light of our lives! However, their long white hair and sensitive skin are a continuous concern! The sudden thaw following a long cold winter required some quick and thorough grooming. Both pups are also frightened of their own shadows so the groomers had to be quick, gentle and skilled. I wish I could include the before and after photos, because their pics are priceless!

Best Job Ever I’ve worked with Petsmart for three months now and it is literally the best job I’ve ever had as far as a corporate job goes. It is very inclusive and the employees really care about their positions and each other.