PetSmart uses FedEx to deliver orders… PetSmart uses FedEx to deliver orders and both PetSmart and FedEx SUCK! PetSmart customer service is a joke. Order deliveries by FedEx at your own risk, it's not worth it!

Deserves Negative Stars Never had an issue with the physical stores or any of their employees, my issue lies within their online pharmacy. It's an atrocious system. I work at a vet office where I can physically see my veterinarian approve my prescription request, and yet I received 3 emails over the course of 7 days telling me my prescription hasn't been approved and thus my order cannot be filled. I had to call two times to their customer service to resolve the issue, and I was technically out of my dog's medication for 4 days by the time their shipment arrived. I ended up having to get a couple capsules from CVS-which since it's for a dog cost me $49 for FIVE PILLS. An entire bottle retails for $51. So if Chewy is out of your prescription, order from literally any other pharmacy online. I can't imagine a more useless and dysfunctional pharmacy exists out there.

So this review disappeared before I… So this review disappeared before I finished. I made an appointment at your grooming salon where I have always taken my dogs. This was a new dog I had just taken as a rehomed dog. The groomer mentioned when I picked him up that he had a pretty bad dry skin condition. I checked with his vet. on our next appointment. I purchased the shampoos he said I should use but when I took him in they wanted 10.00 extra for using our own vet recommended product what kind of customer service is that? Does it take more time to do that. Is that just an xtra way to make more money That will be my last appointment and believe me I will spread the word to all my friends with dogs

CRUELTY to animals How can PetSmart claim to care about pets and animals when you constantly stock those beautiful fighting fish in TINY containers. Nobody looks after them. They can hardly move. They all ALWAYS DIE. PetSmart claims to care about animals. It does not. If it did it would not support this cruelty of pretending to sell these poor fish. I came into the Fredericksburg, VA, store to buy cat litter as I couldn't find it anywhere else (otherwise I would not have set a foot inside) and I saw several of these fish containers empty, but with a bright green "moss" on the bottom. As I walked past in horror, I relaized it was not moss, but the remains of the dead fish that had sunk to the bottom. At the top of your website you claim: "10,316,479 lives saved". How about admitting all the lives of these poor, helpless, trapped, sickly, forlorn fish you have ended!!!!

If your dog is not the Mother Teresa of animals, don't waste your gas money coming out here. I made an appointment to come in on 4/21/24 to have my 6 month old puppy groomed. The groomer was working on a dog when we got there. Poor dog looked like it was skinned alive. It was a white dog and I saw places where it was cut way too close. I was given so many excuses as to why they could not groom my dog. The first thing the groomer says is we can take our dog somewhere else. This gives me the impression she really did not want to groom a Shih Tzu. She said it would be extra money for extra hands. Then she says no body is going to be able to do it for the entire cut. She gets the clippers out to see if my dog would be afraid. When my pup did not respond negatively to the sound of the clippers, then it was she has to be able to stand up the entire time. Yet you see pictures of animals that are siting down on their web advertisements. We can trim her face but we would have to see how she responds first. Well she may not like the sound of the dryers in the back. One damn excuse after another. My dog gets a bath every two weeks, blow dried and her nails clipped every month. She doesn't flinch. You have to comb out the mats first. PetSmart has so many one star reviews it ridiculous. No concern for how far we had to travel in the rain. All that BS should have been ironed out before we came out. The worst place ever. I don't know how they stay in business. I am contacting the corporate office ASAP.