If your dog is not the Mother Teresa of animals, don't waste your gas money coming out here. I made an appointment to come in on 4/21/24 to have my 6 month old puppy groomed. The groomer was working on a dog when we got there. Poor dog looked like it was skinned alive. It was a white dog and I saw places where it was cut way too close. I was given so many excuses as to why they could not groom my dog. The first thing the groomer says is we can take our dog somewhere else. This gives me the impression she really did not want to groom a Shih Tzu. She said it would be extra money for extra hands. Then she says no body is going to be able to do it for the entire cut. She gets the clippers out to see if my dog would be afraid. When my pup did not respond negatively to the sound of the clippers, then it was she has to be able to stand up the entire time. Yet you see pictures of animals that are siting down on their web advertisements. We can trim her face but we would have to see how she responds first. Well she may not like the sound of the dryers in the back. One damn excuse after another. My dog gets a bath every two weeks, blow dried and her nails clipped every month. She doesn't flinch. You have to comb out the mats first. PetSmart has so many one star reviews it ridiculous. No concern for how far we had to travel in the rain. All that BS should have been ironed out before we came out. The worst place ever. I don't know how they stay in business. I am contacting the corporate office ASAP.

PetSmart uses FedEx to deliver orders… PetSmart uses FedEx to deliver orders and both PetSmart and FedEx SUCK! PetSmart customer service is a joke. Order deliveries by FedEx at your own risk, it's not worth it!

The College Station CAN NOT groom dogs! The College Station groomer clipped the dog so close it caused an infection and over $300.00 in veterinary fess/supplies, not to mention the dog was INJURED. Petsmart not only will not cover the costs, the store manager was VERY rude!

Best Job Ever I’ve worked with Petsmart for three months now and it is literally the best job I’ve ever had as far as a corporate job goes. It is very inclusive and the employees really care about their positions and each other.

So this review disappeared before I… So this review disappeared before I finished. I made an appointment at your grooming salon where I have always taken my dogs. This was a new dog I had just taken as a rehomed dog. The groomer mentioned when I picked him up that he had a pretty bad dry skin condition. I checked with his vet. on our next appointment. I purchased the shampoos he said I should use but when I took him in they wanted 10.00 extra for using our own vet recommended product what kind of customer service is that? Does it take more time to do that. Is that just an xtra way to make more money That will be my last appointment and believe me I will spread the word to all my friends with dogs