BAD STORE i spoke to Brandon Bordelon PetSmart Manager Lafayette 337-984-5319 he said he does not care what the refund policy is for Training classes he will NOT give me a FULL REFUND they have lost me as a customer i reported him to the pet-smart corporate office.... What is the refund policy for Training classes? If you’re not 100% satisfied, we’ll work to make it right — even retaking the in-person or online dog training class for free!...A satisfaction guarantee is a promise a brand makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe..... Is satisfaction guaranteed legally binding? Satisfaction Guaranteed typically refers to a legally-binding express guarantee of satisfaction in the contract of a sale of goods...... UPDATE SOMEONE NEW CALLED ME FROM THE LOCAL STORE SHE SAID TOO SHE DOES NOT CARE WHAT THE REFUND POLICY IS THEY WILL NOT GIVE ME A FULL REFUND!!!

PetSmart's Restrictive Pickup Deadline Doesn't Work for Me Online Order for Prescription Cat Food: I called yesterday evening to the local Petsmart from which my order was to be picked up. The phone was finally answered by a young man after 12-15 minutes of repeated phone calls. He seemed to be helpful enough in responding to my request to have my order be marked as "Picked Up" in order to avoid having it canceled by Petsmart.com the following day due to PetSmart's restrictive 3-day deadline for pickup of online orders. But apparently the associate didn't realize that this had to be done online and not just with a handwritten note placed on my order! As a result, my order was cancelled by Petsmart.com and returned to the shelves in the store this morning. Only I didn't receive a notification about this until this afternoon when I already had driven the 12 or 13 miles to the store. This was upsetting, wasteful of my time and gas, and definitely not customer friendly. It will be some time before I shop at PetSmart again. Its 3 day deadline for online order pick-ups should be extended by at least a day and provided with more flexibility in the event of unseen situations that delay customer pick-up.

I just spent $110 to have my dog cut… I just spent $110 to have my dog cut and bathed. It was fair at best. When I got home I had to brush her for another 1/2 hour, trimmed her nails and finished drying her. I should have just done it myself.

DO NOT USE AGORA TEXAS GROOMING SALON PETSMART… DO NOT USE THE GROOMING SALON PETSMART IN AGORA/SELMA TEXAS! SCHNAUZERS ESPECIALLY! 2 employees were verbally passive aggressive to let me know my schnauzer was not wanted there anymore. Quote "lets tell the truth here" and "we may not groom him anymore." My pup does not like his ears done, so as I have said before, DONT DO THEM. Been using PetSmart 15 years, 3 schnauzers. THIS LOCATION HORRIBLE. Dont worry Agora Grooming Salon, the mighty Thor will NOT grace your doors again...

I had a better opinion I had a better opinion about this store, but now I have changed my point of view. Prices are high, quality of goods is very poor