Purina food filled with moths! We bought Purina pro plan sensitive skin and stomach salmon recipe for our dog and the bag turned out to be filled with moths and larvae! We still can't get them out of the house. And since it had been a few weeks before they hatched and we realized what was happening, petsmart wouldn't even refund our money. Even though I took several pictures of the tainted food. I will not buy food from petsmart again.

PetSmart's Restrictive Pickup Deadline Doesn't Work for Me Online Order for Prescription Cat Food: I called yesterday evening to the local Petsmart from which my order was to be picked up. The phone was finally answered by a young man after 12-15 minutes of repeated phone calls. He seemed to be helpful enough in responding to my request to have my order be marked as "Picked Up" in order to avoid having it canceled by Petsmart.com the following day due to PetSmart's restrictive 3-day deadline for pickup of online orders. But apparently the associate didn't realize that this had to be done online and not just with a handwritten note placed on my order! As a result, my order was cancelled by Petsmart.com and returned to the shelves in the store this morning. Only I didn't receive a notification about this until this afternoon when I already had driven the 12 or 13 miles to the store. This was upsetting, wasteful of my time and gas, and definitely not customer friendly. It will be some time before I shop at PetSmart again. Its 3 day deadline for online order pick-ups should be extended by at least a day and provided with more flexibility in the event of unseen situations that delay customer pick-up.

The College Station CAN NOT groom dogs! The College Station groomer clipped the dog so close it caused an infection and over $300.00 in veterinary fess/supplies, not to mention the dog was INJURED. Petsmart not only will not cover the costs, the store manager was VERY rude!

Deserves Negative Stars Never had an issue with the physical stores or any of their employees, my issue lies within their online pharmacy. It's an atrocious system. I work at a vet office where I can physically see my veterinarian approve my prescription request, and yet I received 3 emails over the course of 7 days telling me my prescription hasn't been approved and thus my order cannot be filled. I had to call two times to their customer service to resolve the issue, and I was technically out of my dog's medication for 4 days by the time their shipment arrived. I ended up having to get a couple capsules from CVS-which since it's for a dog cost me $49 for FIVE PILLS. An entire bottle retails for $51. So if Chewy is out of your prescription, order from literally any other pharmacy online. I can't imagine a more useless and dysfunctional pharmacy exists out there.

CRUELTY to animals How can PetSmart claim to care about pets and animals when you constantly stock those beautiful fighting fish in TINY containers. Nobody looks after them. They can hardly move. They all ALWAYS DIE. PetSmart claims to care about animals. It does not. If it did it would not support this cruelty of pretending to sell these poor fish. I came into the Fredericksburg, VA, store to buy cat litter as I couldn't find it anywhere else (otherwise I would not have set a foot inside) and I saw several of these fish containers empty, but with a bright green "moss" on the bottom. As I walked past in horror, I relaized it was not moss, but the remains of the dead fish that had sunk to the bottom. At the top of your website you claim: "10,316,479 lives saved". How about admitting all the lives of these poor, helpless, trapped, sickly, forlorn fish you have ended!!!!