I can't believe petsmart is storing and… I can't believe petsmart is storing and shipping old expired food. I ordered 3 bags of wellness core cat food. Opened bag and put out for my 4 cats to eat and they all refused to eat. I noticed the cat food smelled like paint, chemical smell then could not believe when I saw the cat food bags expiration dates were all expired June 2022. That is almost 2 years. I would recommend ordering cat food from Amazon.

Deserves Negative Stars Never had an issue with the physical stores or any of their employees, my issue lies within their online pharmacy. It's an atrocious system. I work at a vet office where I can physically see my veterinarian approve my prescription request, and yet I received 3 emails over the course of 7 days telling me my prescription hasn't been approved and thus my order cannot be filled. I had to call two times to their customer service to resolve the issue, and I was technically out of my dog's medication for 4 days by the time their shipment arrived. I ended up having to get a couple capsules from CVS-which since it's for a dog cost me $49 for FIVE PILLS. An entire bottle retails for $51. So if Chewy is out of your prescription, order from literally any other pharmacy online. I can't imagine a more useless and dysfunctional pharmacy exists out there.

I had a better opinion I had a better opinion about this store, but now I have changed my point of view. Prices are high, quality of goods is very poor

Purina food filled with moths! We bought Purina pro plan sensitive skin and stomach salmon recipe for our dog and the bag turned out to be filled with moths and larvae! We still can't get them out of the house. And since it had been a few weeks before they hatched and we realized what was happening, petsmart wouldn't even refund our money. Even though I took several pictures of the tainted food. I will not buy food from petsmart again.

PetSmart's Restrictive Pickup Deadline Doesn't Work for Me Online Order for Prescription Cat Food: I called yesterday evening to the local Petsmart from which my order was to be picked up. The phone was finally answered by a young man after 12-15 minutes of repeated phone calls. He seemed to be helpful enough in responding to my request to have my order be marked as "Picked Up" in order to avoid having it canceled by Petsmart.com the following day due to PetSmart's restrictive 3-day deadline for pickup of online orders. But apparently the associate didn't realize that this had to be done online and not just with a handwritten note placed on my order! As a result, my order was cancelled by Petsmart.com and returned to the shelves in the store this morning. Only I didn't receive a notification about this until this afternoon when I already had driven the 12 or 13 miles to the store. This was upsetting, wasteful of my time and gas, and definitely not customer friendly. It will be some time before I shop at PetSmart again. Its 3 day deadline for online order pick-ups should be extended by at least a day and provided with more flexibility in the event of unseen situations that delay customer pick-up.