Do not buy from them. Beware! 4/2024 i bought a fish tank $200.00 it cracked and leaked water. I contacted petsmart NO customer service for a replacement or a discount on another.. but the petsmart AI said No?! To Contact the manufacturer of the fish tank..! Ok WHAT!!!? I BOUGHT IT OFF PETSMART ONLINE,RECEIPT IS PETSMART... so i re-sent my review of 1 star that tell how my interactions with petsmart was! I received the same form email.. sorry we could not help you....... do not petsmart companies understand how that customer service could had at least, offered me 30,40%??? off my next purchase! Something, if could not replace fish tank... that would have kept me as a satisfied customer!!(happy) But NO! SO I WILL NEVER BUY ANYTHING FROM PETSMART AGAIN...Amazon is the way to go guys! They will make you feel valued as a customer if you have any problems with items sold online( they will never tell you to go too the manufacturer) .... beware do not buy from petsmart... they do not get it.

Terrible experience. I ordered three bags of kitty litter (world's best 15 lb bags) and it arrived in a wrecked box but most importantly with one bag taped, and of course it leaked, this obviously happened at the store/warehouse. First time I tried them instead of Chewy, guess where I'll never shop again?

I had a better opinion I had a better opinion about this store, but now I have changed my point of view. Prices are high, quality of goods is very poor

BAD STORE i spoke to Brandon Bordelon PetSmart Manager Lafayette 337-984-5319 he said he does not care what the refund policy is for Training classes he will NOT give me a FULL REFUND they have lost me as a customer i reported him to the pet-smart corporate office.... What is the refund policy for Training classes? If you’re not 100% satisfied, we’ll work to make it right — even retaking the in-person or online dog training class for free!...A satisfaction guarantee is a promise a brand makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe..... Is satisfaction guaranteed legally binding? Satisfaction Guaranteed typically refers to a legally-binding express guarantee of satisfaction in the contract of a sale of goods...... UPDATE SOMEONE NEW CALLED ME FROM THE LOCAL STORE SHE SAID TOO SHE DOES NOT CARE WHAT THE REFUND POLICY IS THEY WILL NOT GIVE ME A FULL REFUND!!!

So this review disappeared before I… So this review disappeared before I finished. I made an appointment at your grooming salon where I have always taken my dogs. This was a new dog I had just taken as a rehomed dog. The groomer mentioned when I picked him up that he had a pretty bad dry skin condition. I checked with his vet. on our next appointment. I purchased the shampoos he said I should use but when I took him in they wanted 10.00 extra for using our own vet recommended product what kind of customer service is that? Does it take more time to do that. Is that just an xtra way to make more money That will be my last appointment and believe me I will spread the word to all my friends with dogs