Happy with my bike plus some concerns/suggestions I am very happy with my bike. My only complaints are that I would have liked a bit more input on frame styles and acceptable terrain when I spoke with the representative or a more comprehensive comparison chart on line that addresses that. Also, the manual needs some work. It needs more in depth information and written for ebike newbies.

Model A I’ve had my model A for a month now and am absolutely happy with it…the shipping was top tier and was delivered in the time window that they gave plus the build quality is premium and also I called them once about the shipping and they responded quickly…so overall I give E.B.C an A+

The bicycles were shipped sooner than… The bicycles were shipped sooner than expected and were packed very well and arrived undamaged. We really like them and was able to take mine to Oregon with me. They have been operating trouble free and have no complaints about their performance. The only problem has been the wiring that goes into the frame from the handle bars needs to be better protected.

Great bike and support, but problems EBC has been extremely helpful, but after experiencing apparently the same battery/power problem twice, I'm beginning to think my Model-R has a built-in design problem - or two. Not good. I've had to send my battery back again, and apparently for the same reason - bad contacts. Sean also warned me not to set the bike for Class-3 as that's asking for power overheating problems. Wish I'd known that before. And if the bike really shouldn't be operated as Class-3, then it shouldn't have that option. Or the "problem" should be solved with better design or components. Too bad. I love the bike - when it works.

Electric Bike Company for the Win! EBC makes a great product. Well built and well engineered. They have great customer service and are willing to go above and beyond. My wife and I have the Model E bikes and we absolutely love riding around town, handling errands, and enjoying keeping the vehicles parked during a majority of the spring, summer, and fall. If you're considering an e-bike purchase, would definitely recommend to anyone to look into the various models from EBC. They will take care of you at purchase and more importantly, down the road.