Sweet, Smooth Ride! My new model S from the Electric Bike Company rides like a dream! My husband and I have had a great time exploring further distances on beautiful trails. It was fun to custom design my bike with cute colors; I've had several compliments while out biking. Looking forward to many trips with my new ride!

Wonderful Company !! Wonderful people who always took the extra effort to manage any concerns or modifications I requested. We now own two Model Rs and are very happy with them. The very positive comments about EBC that I have read elsewhere are what made me approach them for new bikes. My direct experience motivated me to purchase the two bikes from them.

Visit to Newport sale office Visit to Newport sales off was friendly and informative. Product quality, particularly welds, looked excellent. My wife and I took small test rides in parking lot area. We bought two bike with customization after sales person went over all the options. We are very satisfied.

Refreshing Business Model Nice bike, works as expected. The bike was well packaged for shipping and I have yet to come across any flaws. Customer service has proven to be a delight. An employee consistently answers the phone and is often helpful, too. I returned a helmet and promptly received a refund. It's so refreshing to conduct business with a company that is available and responsive. I heartily recommend the Electric Bike Company.

Great bike and support, but problems EBC has been extremely helpful, but after experiencing apparently the same battery/power problem twice, I'm beginning to think my Model-R has a built-in design problem - or two. Not good. I've had to send my battery back again, and apparently for the same reason - bad contacts. Sean also warned me not to set the bike for Class-3 as that's asking for power overheating problems. Wish I'd known that before. And if the bike really shouldn't be operated as Class-3, then it shouldn't have that option. Or the "problem" should be solved with better design or components. Too bad. I love the bike - when it works.