CYC Photon Specialized Roll Installed the CYC Photo on a Specialized Roll with a mini max 52v battery. EBC was very helpful throughout the whole process. The bike is amazing now with the mid drive motor.

Happy with my bike plus some concerns/suggestions I am very happy with my bike. My only complaints are that I would have liked a bit more input on frame styles and acceptable terrain when I spoke with the representative or a more comprehensive comparison chart on line that addresses that. Also, the manual needs some work. It needs more in depth information and written for ebike newbies.

EBC Model R The customer support at Electric Bike Company is great. After ordering my Model R online, I had to contact EBC a couple times with a few questions. I talked with a sales representative as well as using the online chat. They solved my issues quickly and provided updates along the way. The Model R is super comfortable and solidly built. It’s a smooth riding cruiser that looks awesome. Exceptional quality for a fair price. This is my fourth e-bike and definitely my favorite!

Great bike and support, but problems EBC has been extremely helpful, but after experiencing apparently the same battery/power problem twice, I'm beginning to think my Model-R has a built-in design problem - or two. Not good. I've had to send my battery back again, and apparently for the same reason - bad contacts. Sean also warned me not to set the bike for Class-3 as that's asking for power overheating problems. Wish I'd known that before. And if the bike really shouldn't be operated as Class-3, then it shouldn't have that option. Or the "problem" should be solved with better design or components. Too bad. I love the bike - when it works.

Model A I’ve had my model A for a month now and am absolutely happy with it…the shipping was top tier and was delivered in the time window that they gave plus the build quality is premium and also I called them once about the shipping and they responded quickly…so overall I give E.B.C an A+