Just got back from a 10 day trip to… Just got back from a 10 day trip to Colorado, including Breckinridge, where we rode our bikes almost daily. We were stopped numerous times by other bikers and asked about our bikes. Not only are they "stylish" they worked and rode perfectly!

Magic moments ahead! The delivery, setup, and riding experience have all been beyond wonderful. First I want to say ordering was a breeze and after debating for a while, it was worth pulling the trigger. Second, the delivery was prompt and came in packaging that was easy to take off. Setting it up was easy, the instructions were very clear. Finally, having a larger body this is fantastic! Easy on the knees when riding and extremely comfortable seat with ability to adjust many angles to fit my body. I cannot recommend this more! (Bonus, it's lighter than most other ebikes I've done research on, but still very sturdy) I cannot wait to take her camping, around town, and everywhere else with me!

Happy with my bike plus some concerns/suggestions I am very happy with my bike. My only complaints are that I would have liked a bit more input on frame styles and acceptable terrain when I spoke with the representative or a more comprehensive comparison chart on line that addresses that. Also, the manual needs some work. It needs more in depth information and written for ebike newbies.

Refreshing Business Model Nice bike, works as expected. The bike was well packaged for shipping and I have yet to come across any flaws. Customer service has proven to be a delight. An employee consistently answers the phone and is often helpful, too. I returned a helmet and promptly received a refund. It's so refreshing to conduct business with a company that is available and responsive. I heartily recommend the Electric Bike Company.

2 years in and still great on the 2… 2 years in and still great on the 2 Model S bikes we have!!! Service has been fantastic, always get answers in a timely fashion! Ther is a large Facebook presence of owners also out there to share everything from ride advice to service and technical questions! Over the last few years have had friends and family purchase based upon research and our experience, dont let the cruiser look fool you into thinking these are just slow moving bikes! they haul butt, have great battery life, many, many options and again a very competent service and support group!! It has been great to see them introduce new models and options over the past few years, they keep trying to improve and innovate!