Visit to Newport sale office Visit to Newport sales off was friendly and informative. Product quality, particularly welds, looked excellent. My wife and I took small test rides in parking lot area. We bought two bike with customization after sales person went over all the options. We are very satisfied.

Refreshing Business Model Nice bike, works as expected. The bike was well packaged for shipping and I have yet to come across any flaws. Customer service has proven to be a delight. An employee consistently answers the phone and is often helpful, too. I returned a helmet and promptly received a refund. It's so refreshing to conduct business with a company that is available and responsive. I heartily recommend the Electric Bike Company.

CYC Photon Specialized Roll Installed the CYC Photo on a Specialized Roll with a mini max 52v battery. EBC was very helpful throughout the whole process. The bike is amazing now with the mid drive motor.

Took almost 3 months to receive the… Took almost 3 months to receive the bike, which was longer than anticipated when initially purchasing the Model J. Second day out the bike kept shutting down randomly after 10-20 seconds with over 30% battery life. Called tech support and sent videos to try and figure out what was happening - no one had any idea. I’ve sent a follow up but still no response from “Blake” after I was told I would hear back in a couple days. As of now it seems to be working, but not sure I could recommend it to others currently.

A gorgeous masterpiece! A gorgeous masterpiece! I splurged a little bit on buying a customized ebike, knowing and expecting that this would be my ebike for the longest time ! High quality materials ,components. Above and beyond! Make sure your next purchase is only at Electric Bike Company !