Great product and customer service. I am a big guy and was excited to learn about the Rickshaw Trike. I purchased it and eagerly awaited its delivery. Unfortunately the trike was damaged in shipping. Initially, it looked like only the left rear wheel was bent but it turned out that the axle and potentially the subframe were also bent. Customer Service was wonderful. They quickly sent the new subframe along with new wheels and a replacement disk brake caliper in case that was bent also. I was able to replace everything in an evening and was out riding the next day. It has plenty of power and pedal assist level 2 is about all I need. I have also put three grandkids on the rickshaw seat with me and it has been great to ride again after about 20 years. Thanks SixThreeZero for helping me get back out riding again!

Bike is super sturdy and comfortable Bike is super sturdy and comfortable. Enjoy the height of frame. I am 5’9 for reference.

Love the bike, support not so much Love the bike, instructions could be better. Customer support needs improvement as well. It was very hard to reach anyone. Fender kit came missing a spacer with bolts that were too small and would not work. Support required several pictures to prove (whos going to lie for a few extra bolts). Was sent the exact same thing with no spacer. Ended up having to purchase the correct hardware from my local hardware store. Also if the bike only comes in black and has black hardware why only do silver with the fenders? It looks cheap

Amazing bike & family memories My bike was purchased as a birthday gift from my siblings. I had been waiting a bike to complete my family outings in the evening with a family bike ride. The bike is amazing and is creating endless memories with my family.

Great so far! Great so far! I wanted something that I could easily maneuver and get in some exercise outside! | love the smooth ride. If I had a critique it would be how hard it is to get the seat put together with the bike appropriately. It was easy enough to put together on my own until I got to that part. It took a while to get the hang of it. I was worried about stripping or tightening too tight or not enough and the seat sliding down or around!