Nice bike, but tires need improvement The bike I ordered was for my wife, and we purchased the teal 21-speed AroundTheBlock. Out of the box, the setup was very easy, and the instructions provided were great. Upon setting up the bike, my wife was pleased at its appearance. I left the bike standing upright on its kickstand for an evening before using it, and I noticed the rear tire was becoming deflated. Upon pumping it up, the tire seemed ok and my wife was able to ride it for about a half hour. After putting the bike up and coming back outside to the bike the next morning the rear tire was deflated again. I contacted sixthreezero, and they should be sending me a new rear tire. The customer service was nice and helpful. After reading the reviews of sixthreezero, it is evident these bikes are very good, but I have reads several reviews that confirm tires are an issue. I hope they consider going with a more durable and reliable tire. For anyone considering this brand, I would still recommend this company’s bikes. Tires are a normal wear item that has to be replaced, and it is a simple fix. The other features of the bike such as the rear rack are very nice. The seat could stand to be a little more padded and wider, but they are still good seats. Also, one other suggestion would be the bottle holder. This really should be a standard item included with these bikes.

Great product and customer service. I am a big guy and was excited to learn about the Rickshaw Trike. I purchased it and eagerly awaited its delivery. Unfortunately the trike was damaged in shipping. Initially, it looked like only the left rear wheel was bent but it turned out that the axle and potentially the subframe were also bent. Customer Service was wonderful. They quickly sent the new subframe along with new wheels and a replacement disk brake caliper in case that was bent also. I was able to replace everything in an evening and was out riding the next day. It has plenty of power and pedal assist level 2 is about all I need. I have also put three grandkids on the rickshaw seat with me and it has been great to ride again after about 20 years. Thanks SixThreeZero for helping me get back out riding again!

Easy to step through bike. The easy step through bike was easy to assemble with the help of the videos. The bike is beautiful and the customer service has been excellent.

Horrible costumer service for any issues Loved the bike! Unfortunately, mine was delivered bent/scratched up and after emailing, sending photos and following up for several months - no one has been able to assist in replacing the part. The continuous response from Marc has been that the part is not available and he does not have an eta for when it’ll be at the warehouse… it’s been one year!! Never again.

Thank you Cora from Sixthreezero Since January 5th, 2024, when I started communicating with Cora from Sixthreezero she has been very attentive, knowledgeable, and courteous. Being a fellow customer service representative, she has held my hand till the end! Whatever the inquiry, from January till now, she had an answer or did not mind doing the research to find the answer. During our last email conversation on April 26th, 2024, she went above and beyond, even though it wasn't protocol she was able to get me complementary replacment plastic grip stoppers and I couldn't be more thankful. Thank you so much Cora! She should be leading workshops on customer service because I am a satisfied customer.