Great product and customer service. I am a big guy and was excited to learn about the Rickshaw Trike. I purchased it and eagerly awaited its delivery. Unfortunately the trike was damaged in shipping. Initially, it looked like only the left rear wheel was bent but it turned out that the axle and potentially the subframe were also bent. Customer Service was wonderful. They quickly sent the new subframe along with new wheels and a replacement disk brake caliper in case that was bent also. I was able to replace everything in an evening and was out riding the next day. It has plenty of power and pedal assist level 2 is about all I need. I have also put three grandkids on the rickshaw seat with me and it has been great to ride again after about 20 years. Thanks SixThreeZero for helping me get back out riding again!

Horrible costumer service for any issues Loved the bike! Unfortunately, mine was delivered bent/scratched up and after emailing, sending photos and following up for several months - no one has been able to assist in replacing the part. The continuous response from Marc has been that the part is not available and he does not have an eta for when it’ll be at the warehouse… it’s been one year!! Never again.

Ordered three bikes and they are great! We ordered three bikes for our girls and they are great! Comfortable ride and perfect fit. Received a damaged part and they were willing to replace it right away! Would definitely recommend!

Thank you Cora from Sixthreezero Since January 5th, 2024, when I started communicating with Cora from Sixthreezero she has been very attentive, knowledgeable, and courteous. Being a fellow customer service representative, she has held my hand till the end! Whatever the inquiry, from January till now, she had an answer or did not mind doing the research to find the answer. During our last email conversation on April 26th, 2024, she went above and beyond, even though it wasn't protocol she was able to get me complementary replacment plastic grip stoppers and I couldn't be more thankful. Thank you so much Cora! She should be leading workshops on customer service because I am a satisfied customer.

A Gift for My Husband This is such a nice bike. First of all it came almost completely assembled so not hard at all to complete the assembly. The frame is so sturdy and the color, (steel blue), is gorgeous! Beautiful paint job and all the parts were in the box. Plus Sixthreezero sent extra nuts and bolts and a tool to assemble...just in case something was missing. My husband will be thrilled. It is a very comfortable riding bike and we will have lots of fun. I had a few questions and emailed the team at Sixthreezero and got immediate responses. Super nice people to deal with. Thank you for all the help.