Love the bike, support not so much Love the bike, instructions could be better. Customer support needs improvement as well. It was very hard to reach anyone. Fender kit came missing a spacer with bolts that were too small and would not work. Support required several pictures to prove (whos going to lie for a few extra bolts). Was sent the exact same thing with no spacer. Ended up having to purchase the correct hardware from my local hardware store. Also if the bike only comes in black and has black hardware why only do silver with the fenders? It looks cheap

Thank you Cora from Sixthreezero Since January 5th, 2024, when I started communicating with Cora from Sixthreezero she has been very attentive, knowledgeable, and courteous. Being a fellow customer service representative, she has held my hand till the end! Whatever the inquiry, from January till now, she had an answer or did not mind doing the research to find the answer. During our last email conversation on April 26th, 2024, she went above and beyond, even though it wasn't protocol she was able to get me complementary replacment plastic grip stoppers and I couldn't be more thankful. Thank you so much Cora! She should be leading workshops on customer service because I am a satisfied customer.

Easy to step through bike. The easy step through bike was easy to assemble with the help of the videos. The bike is beautiful and the customer service has been excellent.

Ordered three bikes and they are great! We ordered three bikes for our girls and they are great! Comfortable ride and perfect fit. Received a damaged part and they were willing to replace it right away! Would definitely recommend!

A great article A great article! For me, at age 90, the secret to a “good ride” is a dropper seat post. I can lower it to the bottom as I approach a stop and put both feet on the ground. When underway I can raise the seat to a comfortable pedaling stance. As such, I own a quality Trek Remedy 8 mountain bike for single track trail riding and a Trek e-caliber mountain bike (e-bike) for pavement riding. Staying in shape to enjoy riding them is an “every other day” event at the Sun City fitness center (winter time).