good stuff I appreciate the helpful measuring guides on the site, fast shipping, and great parts

Very honest and helpful operation Very honest and helpful operation. Responsive to emails and calls. Willing to customize complex orders....pays attention to details...and actually checks work and gets it right the FIRST time. Love the new Pitlock products and prices here are highly competitive. I’m impressed and will be coming back.

Amazing Customer Service Customer service has been amazing. They exchanged a couple rounds of emails to help make sure I ordered the correct skewers for my long-tail cargo bike that I modified to have a wider rear hub. Seriously, I wish they sold a greater variety of products so I could buy more of my bike parts from such a helpful company. Shipping has been delayed, but by everything I can tell it's due to national shipping bottlenecks, not because of any delay at the company. The order was sent out very quickly.

Great customer service Great customer service, they help guide me to the correct key for a previously bought thru axle which had a lost key, despite giving them the wrong code for the part. I really love my pitlock skewers. I've had mine for over a year with daily use, and so far no theft or thread failure, and this is for a fatbike that occasionally has to tow about 50 pounds of cargo. They're a little pricey, but they are definitely worth the investment.

Excellent Customer Service I was planning a long-term bike trip across the United States and Latin America and had a lot of questions about the Pitlock devices. Jason was quick to respond with detailed answers, address any concerns, and give honest feedback. He didn't push me to purchase, but rather gave me the information I needed and let me come to my own conclusions. He was quick to ship and even sent me a few extra washers for free. Thanks a lot, Jason!