Amazing Customer Service Customer service has been amazing. They exchanged a couple rounds of emails to help make sure I ordered the correct skewers for my long-tail cargo bike that I modified to have a wider rear hub. Seriously, I wish they sold a greater variety of products so I could buy more of my bike parts from such a helpful company. Shipping has been delayed, but by everything I can tell it's due to national shipping bottlenecks, not because of any delay at the company. The order was sent out very quickly.

pitlocks and spares made easy A great source for Pitlock skewers, spares, and more. Pitlock skewers are highly effective and last a long time, but use special washers that wear out and are easy to lose. Urban Bike Tech has spares, cheap. Not only could I get a new bike's worth of skewers on my existing key code, but I got to refurbish my old set, too.

Awesome Urban Bike Tech experience The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the return process super easy. Incredibly responsive via email, day or night. Great experience!

Fast and easy process to get extra keys Fast and easy instruction on product on how to get duplicate keys. Ordering online was simple and extra keys were shipped quickly. Doesn't get any better than this.

Very honest and helpful operation Very honest and helpful operation. Responsive to emails and calls. Willing to customize complex orders....pays attention to details...and actually checks work and gets it right the FIRST time. Love the new Pitlock products and prices here are highly competitive. I’m impressed and will be coming back.