Excellent customer service at Urban… Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I phoned at home but my concerns were laid to rest with a bulletproof return policy. Excellent price & excellent service. Phil Chitwood, MD

Lousy at shipping I've ordered from this company twice both times I've had to wait far too long to get my parts. I know they are located here in California but, this time my parts shipped from New Jersey. Which shouldn't matter but yesterday my stuff was in Reno 100 miles from me. Today when I didn't get my package I discovered that it is apparently on its way to effng Atlanta

pitlocks and spares made easy A great source for Pitlock skewers, spares, and more. Pitlock skewers are highly effective and last a long time, but use special washers that wear out and are easy to lose. Urban Bike Tech has spares, cheap. Not only could I get a new bike's worth of skewers on my existing key code, but I got to refurbish my old set, too.

Got exactly what i ordered Got exactly what i ordered in a short amount of time. My 2nd time ordering from them as i wanted more parts of my bike to be anti-theft proof. The Pitlocks are made of excellent materials that will last for many years

Great customer service Great customer service, they help guide me to the correct key for a previously bought thru axle which had a lost key, despite giving them the wrong code for the part. I really love my pitlock skewers. I've had mine for over a year with daily use, and so far no theft or thread failure, and this is for a fatbike that occasionally has to tow about 50 pounds of cargo. They're a little pricey, but they are definitely worth the investment.