Eli Remy
GBGo to source for everything cycling! Fair pricing on many products with excellent shipping options. I am also impressed by the customer service provided! If any issues or questions arise someone is quick to answer your questions and help fix any issues you might have. First rate all the way thank you planet cyclery!!
Caleb Plewe
GBExcellent customer service and shipping I called for more info on the bottom bracket and someone answered within a couple rings and answered all my questions! I am amazed at the customer services as well as low prices/shipping. I got my package the next day for free living in (Utah Valley).
Zen Antoniak
GBCampagnolo crankset listed a new, should be 'open box.' Purchased Campagnolo carbon crankset listed as 'new', i.e., in original box. Arrived in a large carton, with only a bit of paper to protect, and with some inevitable nicks on left crank arm from chainwheel. Not worth the hassle of returning as probably OK structurally, but certainly not what I expected to receive.
J Ring
GBBest customer service on the interwebz Best customer service in a while. A cross between Chic-fil-a and high end hotel Concierge. The shipping was super quick across the USofA. Wing delivered by a Bald Eagle wearing a wife beater and Jorts. Came complete with a six pack of Natty Lights and plateful of Waffle House hash browns. Most patriotic thing of beauty I’ve ever witnessed. The communication was lighting quick. They only use CB radio but the comforting tone Brian Delmotte used when he called me Good Buddy made me a customer for life. The handwritten note from the owner on the packing slip was unexpected from a Fortune 500 company but was a great touch. I had a difficult time setting up my watch since it was late at night and I was tired but they came through with the round the clock tech support and the bed time story. Thanks again for everything.
customer
GBThis was my first experience ordering… This was my first experience ordering from Planet Cyclery and I have no complaints. Although I have yet to test the product I ordered I don’t foresee any problems with it. The price and shipping time were both very reasonable and I would order from Planet Cyclery again!