Poor customer service in warranty work I had great communication with Mike when he was trying to sell me a bike. But the customer service after the purchase of my bike has been disappointing to say the least. Several unreturned emails when asking for warranty repair reimbursement for services performed here in LA. I was supposed to receive $50 as reimbursement for that warranty work which never appeared. And after sending repeated emails asking for it without a response I figured it was a hopeless cause. I would absolutely think twice before spending thousands of dollars on another optibike. It’s really too bad.

pro forms as advertised pro forms as advertised the roloff 14 speed hub does take a few miles to'wear in' have got as many as 50 miles out of a charge the fenders are kinda cheesy rear fender was easily broken the front was removed because of clearance difficulties... any mud or gravel would grind between the tire and the fender... changes i would make... gates belt drive the worst problem is parking... bike thieves deserve a slow death !!!

I bought an Allroad a few years ago and… I bought an Allroad a few years ago and have really enjoyed the bike. Great workout when I want it, and easy riding when I don’t. I spent a lot of decades pushing things to the limit, but now I can control things! Great service from these guys as well. Very happy!

Close, but not quite Bought a used (previously returned) Optibike. It arrived at my house expertly packaged, but lacking sufficient assembly and instruction manuals to make things easy. Over time, I learned how the bike worked (Rohloff hub and proprietary motor/battery), but it never seemed “quite right” to me. Eventually, after quite a few tests and collaboration with Jim Turner (owner: Optibike), I decided to return it. I remain optimistic and enthusiastic about Optibike, yet disappointed this one didn’t work well for me.

Bought a Pioneer Allroad 4 years ago Bought a Pioneer Allroad 4 years ago, still going strong. Had one problem after 3 years which was fixed quickly and painlessly.