Was totally amazed by the CUSTOMER SERVICE & SUPPORT… Was totally amazed by the customer service and support offered by Fanessa Parkerson. Have been a customer and ULTRAFLATE user for 10+ years...bailing me out too many time to count. I truly appreciate the quick turn-a-round and look forward to trying out the new upgraded ULTRAFLATE replacement sent...but hopefully not too soon! Thank You for all the support!!!

you're getting off to a very bad start you're getting off to a very bad start. my order arrived today but there was no shipping notification, no delivery notification, no name or apartment number on package, shipped from a different state than the company is in and with a different company name so i had no idea who this was from. i live in an apartment building so the chances of someone else taking it were high. i had to take the chance of opening it to see if it was mine. finally when i go to your website to track and see if it is mine without opening, you have no tracking on site and try to get me to download an app. immediately after the purchase you sent an email so i could review my purchase and then proceeded to make these mistakes.

I had some problems with an ultraflate… I had some problems with an Ultraflate I bought and I received some of the best customer service I’ve ever had with a product. I explained my issues and Genuine Innovations had no questions and REPLACED MY PRODUCT FREE OF CHARGE. GI has found a customer for life because of their awesome service AND them standing behind their products. Finding a company that does both nowadays is a rarity. When I do find that, I will go out of my way to continue to buy from that company. Keep Up the great work GI! Thank you so much!

Needed replacements for my old non… Needed replacements for my old non treaded CO holder. I wanted to keep my holder since it slips inside and your hand remain safe due to the cold temperatures the cartridges can create. Seems that local bike shops don't carry non treaded styles anymore.

Quality Products Quality Customer Service I had an old, maybe 10-years or so, Superflate that took 12 gram non-threaded CO2 cartridges. It served me very well for many years. It eventually quit working and the next day I contacted Genuine Innovations. They replaced it with the new model which takes 20 gram non-threaded cartridges. I had the replacement in hand within about a week of contacting Genuine Innovations. Great customer service. From my experience I recommend Genuine Innovations, for me their products deliver many years of reliable service and the company stands behind their products. Thank you.