Quality Products Quality Customer Service I had an old, maybe 10-years or so, Superflate that took 12 gram non-threaded CO2 cartridges. It served me very well for many years. It eventually quit working and the next day I contacted Genuine Innovations. They replaced it with the new model which takes 20 gram non-threaded cartridges. I had the replacement in hand within about a week of contacting Genuine Innovations. Great customer service. From my experience I recommend Genuine Innovations, for me their products deliver many years of reliable service and the company stands behind their products. Thank you.

Well, you could do a little bit better Well, you got my address wrong so the first attempt by UPS was unsuccessful and the next two attempts by UPS to the correct address were unsuccessful. I ended up having to pick up the package at the UPS facility. I don’t know...I was rather annoyed by all this but I have the package.

Lifetime Warranty and then some Long time customer, first time with an issue. Inflator was ~15 years old, needed seals. They promptly sent out a whole new inflator package with CO2. They definitely honor the lifetime warranty!

A pain-free customer service experience. The customer service department took a couple days to respond, but was great to work with and fast to correct my issue. They stood by their guarantee and got me a replacement airchuck for my faulty one quickly.

Good Experience So few companies actually live up to the lifetime guarantee these days. I had a very old air chuck, probably 15 years old. It stopped sealing against the valve stem, they replaced it with no drama. Much appreciated!