Your customer care is exemplary Your customer care is exemplary. I contacted customer service through your website stating that my inflator had broken during recent use. Without questioning me, you offered a replacement at no charge and processed the order the same day. I’ve enjoyed your compact and simple to use inflator for many years and appreciate that you offered to replace it when i had a problem.

My CO2 inflator began leaking after 15… My CO2 inflator began leaking after 15 years! I sent an email for my lifetime warranty and received an new one with CO2 cartridges and absolutely no hassles. I now have three Genuine Innovations inflators and will continue to only buy their products. Great company and products.

Got a new mountain bike and needed an… Got a new mountain bike and needed an inflator to go with it. Ordered the updated version of the inflator i have been using on my road bike for over 15 years and it met all my expectations. It may be a few extra ounces but the straight forward trigger mechanism works every time. Had the occasion to help a fellow cyclist repair a flat recently... their inflator was going through CO2 rather quickly but my GI inflator got the job done straight away... very reliable.

I don't generally give 5 star ratings… I don't generally give 5 star ratings because something could always be better but honestly, I don't think anything could have been here. I reached out with a problem - I couldn't get the head of my inflater to unscrew. Karyn answered immediately and sent me a new inflater (and pointed out that they are warrantied for life). 2 great reasons to keep buying them!

Lifetime Warranty and then some Long time customer, first time with an issue. Inflator was ~15 years old, needed seals. They promptly sent out a whole new inflator package with CO2. They definitely honor the lifetime warranty!