Out of stock, shipped wrong product I preordered a Chiefs ornament on 2/22/2024. The product was shipped 4/14/2024. It arrived today. I opened the box and the item was a Michigan ornament. I took a picture of the packing slip and ornament, but the site doesn't allow me to upload pictures or post links. I went online and the originally ordered item is out of stock.

Megan was so incredibly helpful Megan was so incredibly helpful. I inquired about some existing orders and had concerns over the shipping of those orders. She was able to assure me that they’d be looked after. She was able to change the shipping address and make sure my concerns were addressed. She’s great!

Unique items & great service !! I love Foco's unique gifts and sports memorabilia. But what really makes them stand out, is their first class service. They are the best at responding to any inquiries I have and are impressively prompt.

Great customer service!!!! I have been purchasing bobbleheads from FOCO for several years. Just had an issue with a bobblehead that had a quality issue. I reached out to customer service and Julie got in touch with me. They replaced the bobblehead quickly and efficiently. I will continue to purchase their products knowing that people like Julie are willing to help their customers with any issues! Great job Julie and FOCO.

Great customer service over missing pieces My 88 year old dad rec'd a 3D Burnley club crest for Xmas but on opening we discovered that all the orange pieces were missing. George was extremely helpful in arranging a replacement set of pieces sent to me and the whole process from start to finish took just 7 days. Thanks you so much, we can crack on and build this piece together.