Dc
GBGreat company and great customer… Great company and great customer service. They are super responsive and take care of things right away. I will continue to buy from them.
RJ Rhodes
GBGREAT PRODUCTS EVEN BETTER CUSTOMER SERVICE I purchased a travel mug and broke the lid and straw by dropping it very recently. The rest of the mug came out of it without a scratch. I sent an email asking to purchase a replacement lid and straw and explained I didn’t have my original order number. Not only did a response get sent quickly, they found my original order and a replacement was shipped within 24 hours. More companies need to take lessons from this customer service department. I will be sending all my friends and family over to purchase their favorite sport/team swag from FOCO.
Mick Roberts
GBGreat customer service over missing pieces My 88 year old dad rec'd a 3D Burnley club crest for Xmas but on opening we discovered that all the orange pieces were missing. George was extremely helpful in arranging a replacement set of pieces sent to me and the whole process from start to finish took just 7 days. Thanks you so much, we can crack on and build this piece together.
Pete Hendrix
GBI ordered bib Overalls and ordered a… I ordered bib Overalls and ordered a size to large. The return process was straight forward with no issues. The issue was getting my money refunded. My refund was for $83.43 but only $11.27 was refunded to my credit card. After contacting Julie many times they refuse to refund the rest of my balance. She was pretty rude in the process. I am having to go through my cc fraud department. I would not recommend.
Heidi Delbridge
GBWe ordered a pair of Dodger sunglasses… We ordered a pair of Dodger sunglasses that are outstanding in quality, fit and style. Our order was damaged in shipping but within 10 minutes of their customer service chat another was already in route!!!! We will definitely be ordering from here again!