Excellent customer service I recently had an issue with an item I purchased from FOCO. Their customer service is amazing! Nikki handled my concern within a few hours of my email. She corresponded in a caring and professional manner. Because of this experience I will be a repeat customer.

Excellent quality & customer service!! Excellent quality. AMAZING CUSTOMER SERVICE!! Had an issue with the order fitting a little bit tight, I contacted them and promptly responded and took care of my issue very fast and very easily with no problems WHATSOEVER! Ordered my wife the cozy onesy pajamas and the material is great and she absolutely loves it! Will definitely purchase from them again and would highly recommend!

Lack of communication regarding refund I ordered 3 sets of Lego for my son for Christmas. On opening the first set it was realised how small the pieces were and it was too challenging for him! So we decided to send the other unopened boxes back, given the returns and refunds lasting until the 31st of January 2024. Items were received 10 days ago and no sign of refund or confirmation of this. Very slow response time to emails. Would NOT recommend buying from them. ***UPDATE - finally got a refund but there definitely needs to be a better system of responses to emails!*** Will increase my rating from 1* to 2* but please just be mindful if you have issues it might take alot of emails to resolve them!

We ordered a pair of Dodger sunglasses… We ordered a pair of Dodger sunglasses that are outstanding in quality, fit and style. Our order was damaged in shipping but within 10 minutes of their customer service chat another was already in route!!!! We will definitely be ordering from here again!

Excellent products and service 2nd order with this company, this time I had a problem with the order not arriving. The customer service from George was 5* and my problem was speedily resolved with very little input from me and no need to chase up - all was in hand and overall a brilliant service. The shirt I received was,as ever, excellent quality and as ordered. Would recommend.