Professional and transparent! Ordered a Bobble and it was received in the mail damaged. Submitted photos explaining the damaged item and was responded to within 24 business hours with a sincere and very professional apology, as well as informed a new order was on the way at no charge. These things happen, but respect to a company that owns and resolves issues quickly.

Ms. Julie Superstar Foco agent Julie was instrumental in helping me with my account. She was exceptional. Her response was prompt, her work was professional. I've had a number of situations with FoCo, mostly disappointing (lack of inventory, broken items, coupons that never work), yet this experience was not thanks to Ms. Julie, she isa"breath of fresh air". Overall I love FoCo. I have purchased over 400 Bobbleheads and will continue to do so in the not so distant future. 5 ⭐️⭐️⭐️⭐️⭐️!!!!!

Excellent quality & customer service!! Excellent quality. AMAZING CUSTOMER SERVICE!! Had an issue with the order fitting a little bit tight, I contacted them and promptly responded and took care of my issue very fast and very easily with no problems WHATSOEVER! Ordered my wife the cozy onesy pajamas and the material is great and she absolutely loves it! Will definitely purchase from them again and would highly recommend!

Great customer service!!!! I have been purchasing bobbleheads from FOCO for several years. Just had an issue with a bobblehead that had a quality issue. I reached out to customer service and Julie got in touch with me. They replaced the bobblehead quickly and efficiently. I will continue to purchase their products knowing that people like Julie are willing to help their customers with any issues! Great job Julie and FOCO.

George was super responsive and quickly… George was super responsive and quickly helped me find my preorder and provided me with the information about the preorder process. Took less than 12 hours for them to respond to my inquiry. Thanks for great customer service.