GREAT PRODUCTS EVEN BETTER CUSTOMER SERVICE I purchased a travel mug and broke the lid and straw by dropping it very recently. The rest of the mug came out of it without a scratch. I sent an email asking to purchase a replacement lid and straw and explained I didn’t have my original order number. Not only did a response get sent quickly, they found my original order and a replacement was shipped within 24 hours. More companies need to take lessons from this customer service department. I will be sending all my friends and family over to purchase their favorite sport/team swag from FOCO.

Had a bit of a run around with the… Had a bit of a run around with the discount code as it wasn’t working on the website with customer service until Nikki helped me. She went the extra to give me an actual code that worked and was able to finalize my purchase. Delivered was quick as it was delivered in a day. Shirt is great, went an extra size up and glad I did that as I think it would’ve been too tight. Thanks again Nikki, FOCO is a better company with you.

Ms. Julie Superstar Foco agent Julie was instrumental in helping me with my account. She was exceptional. Her response was prompt, her work was professional. I've had a number of situations with FoCo, mostly disappointing (lack of inventory, broken items, coupons that never work), yet this experience was not thanks to Ms. Julie, she isa"breath of fresh air". Overall I love FoCo. I have purchased over 400 Bobbleheads and will continue to do so in the not so distant future. 5 ⭐️⭐️⭐️⭐️⭐️!!!!!

Great customer service over missing pieces My 88 year old dad rec'd a 3D Burnley club crest for Xmas but on opening we discovered that all the orange pieces were missing. George was extremely helpful in arranging a replacement set of pieces sent to me and the whole process from start to finish took just 7 days. Thanks you so much, we can crack on and build this piece together.

I really cannot fault this company I really cannot fault this company. The lego is amazing and they are quick to deal with any enquiries may have. Would defiantly recommend