Nikki was really helpful Nikki was really helpful. My issue was dealt with very quickly and resulted in a more than satisfactory outcome.

I really cannot fault this company I really cannot fault this company. The lego is amazing and they are quick to deal with any enquiries may have. Would defiantly recommend

Great customer service over missing pieces My 88 year old dad rec'd a 3D Burnley club crest for Xmas but on opening we discovered that all the orange pieces were missing. George was extremely helpful in arranging a replacement set of pieces sent to me and the whole process from start to finish took just 7 days. Thanks you so much, we can crack on and build this piece together.

I ordered bib Overalls and ordered a… I ordered bib Overalls and ordered a size to large. The return process was straight forward with no issues. The issue was getting my money refunded. My refund was for $83.43 but only $11.27 was refunded to my credit card. After contacting Julie many times they refuse to refund the rest of my balance. She was pretty rude in the process. I am having to go through my cc fraud department. I would not recommend.

Julie / FOCO Customer Service Julie in Customer Service handled a lost in transit item for me and was very prompt and professional. I appreciate how she dealt with my issue!