Professional and transparent! Ordered a Bobble and it was received in the mail damaged. Submitted photos explaining the damaged item and was responded to within 24 business hours with a sincere and very professional apology, as well as informed a new order was on the way at no charge. These things happen, but respect to a company that owns and resolves issues quickly.

I ordered bib Overalls and ordered a… I ordered bib Overalls and ordered a size to large. The return process was straight forward with no issues. The issue was getting my money refunded. My refund was for $83.43 but only $11.27 was refunded to my credit card. After contacting Julie many times they refuse to refund the rest of my balance. She was pretty rude in the process. I am having to go through my cc fraud department. I would not recommend.

Great company and great customer… Great company and great customer service. They are super responsive and take care of things right away. I will continue to buy from them.

Great customer service!!!! I have been purchasing bobbleheads from FOCO for several years. Just had an issue with a bobblehead that had a quality issue. I reached out to customer service and Julie got in touch with me. They replaced the bobblehead quickly and efficiently. I will continue to purchase their products knowing that people like Julie are willing to help their customers with any issues! Great job Julie and FOCO.

Julie / FOCO Customer Service Julie in Customer Service handled a lost in transit item for me and was very prompt and professional. I appreciate how she dealt with my issue!