Outstanding experience from beginning… Outstanding experience from beginning to end. My Rack arrived quickly and I couldn't be happier with it. KUDOS to you guys. I know who to go to or recommend for my next rack.

Don’t go anywhere else They went the extra mile to verify that the extra long load bars I need would work on my car when other retailers wouldn’t even take a phone call. Combine the phenomenal customer service with great prices and a big selection and there is no reason to go elsewhere

Exchange - Needed Pro, Not Cascade Backcountry Racks - no complaints. They were very accommodating when I ordered the wrong rack (Cascade) and wanted to exchange for another (PRO). The shipping costs for my part in the return were not able to be compensated but they did process the exchange without my incurring the costs for the additional shipping for the new rack. If anyone Does see this, don’t brain-fart like I did and get the Cascade if you want to put away full setups. It’ll hold full setups (from Landyachtz cruisers to longboards), you just can’t use each slot, then — like if you have cruisers and skateboards… the trucks and wheels will get in the way and block off another slot. This would be fine if I had fewer boards to put up… but I do need each slot. 😅

Would purchase from them again Great customer service, product came exactly as expected. Looks durable and everything was packaged well & easy to install. Putting 4 stars because I received a 10% off code for signing up on there website and it would never work when entering, just said code was invalid but it was exactly what was sent. We received the Rhino Rack Vortex Track Mount Roof Rack w/o Tracks Y02-480-NT & installed them on an A.R.E. Camper shell for our Toyota Tundra and they worked perfect.

Backcountry Racks has great customer service Backcountry Racks has great customer service. They personally helped me find the right bike rack and roof rack for my car at the prices that worked for me, and helped me troubleshoot. Highly recommend!