Very Good Experience Available for (very helpful) phone calls to talk about rack fitting and extremely fast shipping. would absolutely use them again.

Would purchase from them again Great customer service, product came exactly as expected. Looks durable and everything was packaged well & easy to install. Putting 4 stars because I received a 10% off code for signing up on there website and it would never work when entering, just said code was invalid but it was exactly what was sent. We received the Rhino Rack Vortex Track Mount Roof Rack w/o Tracks Y02-480-NT & installed them on an A.R.E. Camper shell for our Toyota Tundra and they worked perfect.

Excellent all around Called to verify stock of a couple of racks and, not only did I get to talk to a real live human being but I didn't have to wait on hold and the info they gave me was 100% accurate including when the racks were going to ship out. Wouldn't hesitate buying from Backcountry Racks again!

Outstanding experience from beginning… Outstanding experience from beginning to end. My Rack arrived quickly and I couldn't be happier with it. KUDOS to you guys. I know who to go to or recommend for my next rack.

Great product/ poor delivery method Received every part/ piece as expected from order in great condition. Only reason this is not a 5 star review is because the order came in 3 separate delivered and was not communicated that each piece to the complete set would be shipped individually. When I received the first package I thought I ordered the wrong piece and wasted time calling the help center which is down due to covid. So then I had to email the hell center in which I never got a response. Fortunately the other two parts/ shipments arrived a week later.