Great experience I purchased this for an RV that I just didn’t feel comfortable using a bumper hitch. Rack was in stock, easy to order, came very fast, installed easily and looks sturdy. Time will tell how it stands up, but first impression is excellent. Thanks

Awesome Customer Service! I ordered a step for Jeep so my old dog would have an easier time getting in and out. Backcountry Racks had the best price, so I ordered. They let me know that the item was backordered, and they checked with other warehouses to see if they could find it in stock, but were unable to do so. They asked if I wanted to wait or have a refund. I needed the item quickly, so I chose refund, which they immediately processed. I ended up purchasing the item through another venue for $45 more. I would have definitely waited if I had the time! The customer service and communication were wonderful, especially in a situation that could have been very negative. I will most definitely browse their online catalog to find something to purchase.

Love my Inno Kayak Assist Bar I received my Inno Kayak Lifter Load Assist Bar on time and am happy to recommend BackcountryRacks to my kayaking friends. It was easy to use UPS package tracking to know when it would arrive. The Assist Bar makes loading my kayak much easier, especially after a long day of playing on the river.

Outstanding experience from beginning… Outstanding experience from beginning to end. My Rack arrived quickly and I couldn't be happier with it. KUDOS to you guys. I know who to go to or recommend for my next rack.

Slow to respond. Very basic website. Used this site because it said it offered 24-48 hour delivery but then got messaged a couple weeks later saying that the item I ordered is back-ordered until next month. I wouldn’t have ordered on this site had I known it was going to take that long. Maybe should try making it known that it’s back-ordered in the first place instead of me waiting for the bad news.