John Kallio
GBReturns Issues with Rattan accessories and returns has been handled quite well by Rattan. I appreciate their willingness to work with their customers. So far, Rattan Bikes has my full support. Thank you!
Russ Weekes
GBGreat Customer Service After ordering my bike I realized that I had forgotten to include the promo code to get an advertised discount. I reached out to customer service hoping that I could provide the promo code and still receive the discount. While I was hopeful, I wasn't optimistic. Customer support replied quickly and gave me the discount. I can't wait to get the bikes.
roger priest
GBRATTAN EBIKES- LOOK AT COMPETITORS or those looking for a Great e-bike-… For those looking for a Great e-bike- look at ALL COMPETITORS FIRST - BBB has poor rating for this company, as I have had. Numerous problems with controllers and throttle components with many consumers, very slow customer service and they don't offer ANY technical advise. If I could return my bike I certainly would and go purchase an Aventon E-bike. Trust me, DO NOT PURCHASE any Rattan products, you WILL regret it!
Sine Rex
GBSales support from Rattan was very… Sales support from Rattan was very communicative a few hours after placing my order Leon reached out re; my free basket. And he also kept me aware of the shipping time-frame. I like the fact the response time is quick and really excited to try the LM 750 pro after all the great YouTube videos I've watched online.
Rigoberto Carvajal
GBVery nice bike and ride Very nice bike and ride. The company was very responsive with some gifts that they didn’t send so I contacted them and their reply was very good.