Bettes Family
GBThe e-bike we choose I have two Rad Power Rad Runner e-bikes which are super dependable. The Rattan Pathfinder is a big, fun bike. Super fast. Coasts very well. Great acceleration. There’s really no comparison to the Rad Power bikes we bought. But I’m sure that’s by design. When we go into the garage, the pathfinder is what we jump on first. With that said, customer service must be done through email. While annoying, I do get the sense that they care about the success of their company, and as a result, will work though the challenges of time zone differences.
Alex
PTSuper recommended - Leon is the best Super impressed with the quality and value for money of the rattan bike. I had to make an urgent order as it was for a trip, Leon from customer support was so responsive and diligent and helped me make sure all came in on time. The shipping was fast and smooth and the assembly was almost done when then bike arrived so it took a couple of minutes and it was ready. Super powerful, strong (used it with my mother at the back), and great battery.
Rigoberto Carvajal
GBVery nice bike and ride Very nice bike and ride. The company was very responsive with some gifts that they didn’t send so I contacted them and their reply was very good.
Sine Rex
GBSales support from Rattan was very… Sales support from Rattan was very communicative a few hours after placing my order Leon reached out re; my free basket. And he also kept me aware of the shipping time-frame. I like the fact the response time is quick and really excited to try the LM 750 pro after all the great YouTube videos I've watched online.
Lavonne Coachman
GBGreat product with awesome customer service This is the second bike I purchased from Rattan.. I absolutely love my walk thru bike.. the customer service is very very professional and I plan on purchasing another soon Thank you again Rattan