Very Helpful! The web site had an error leading to an incorrect purchase—but the kind folks at the store could not have been more accommodating at fixing the problem. Great store!

Frank's knows what Customer service is… Frank's knows what Customer service is all about . I wanted to order a hat , but due to certain conditions it looked like I might've had to go down to visit the storefront in order to get it , after an email with some identification sent down they were able to save me a trip down. The hat is really good quality, embroidered perfectly and looks great . Thank you Frank's

Great product! Great product! Happy I was able to avoid Amazon! Only gripe I have is the lack of shipment tracking (porch pirates love stealing packages in my area), but this wasn't promised when I ordered, and I ordered knowing that, so I don't think such a complaint warrants the subtraction of a star.

Lack of Disclosure Caused Frustration and Friction I tried to order a New York Parks hat from a listed item that had no warning that I needed to have a proper Parks Employee ID badge and they rejected my purchase because I "failed to provide DSNY ID". They need to adjust their UI on every Parks item that requires an employee ID so this doesn't happen in the future. They sell similar hats at the Central Park Zoo so I'll be going to the physical store location in the Armory for my needs.

I was in touch with Elimarie during my… I was in touch with Elimarie during my purchase at Frank's Sport Shop. I never post comments, but Eliamrie's unparalleled service warrants it. She is the most responsible and friendly customer service employee I have ever dealt with.