Ordered a high dollar product for a… Ordered a high dollar product for a birthday present from, Als.com on Sunday night, Wednesday, 13:37, EDST, Received an email stating, "they do not have the item in their inventory". Have to wait until the credit card transaction clears before re-ordering from a different site. Als.com, not only do keeps the interest from the transaction, I no longer can meet the birthday of the individual intended. Thanks for nothing. Again, will have to wait for the transaction to clear first. Should have notified me the first business day of the dependency.

Superior service Ordered online and selected store pickup to avails shipping. Website stated it would be available in 5 days but I got an email within 4 hours saying it was ready for pickup. Superior service and seamless transaction. 5 stars for sure.

Al’s is OUTSTANDING Al’s has OUTSTANDING service and great prices. The staff are always helpful when you call. They always do whatever they can to help you. Even the shipping department makes sure your order is well packed and protected. Great teamwork!! I made multiple orders this year. ALWAYS great service. Highly recommend AL’s for outdoor gear.

Knowingly sent me a defective product Knowingly sent me a defective product. Pair of Smith ski googles with the silicone strips on the inside of the band, for holding gripping the helmet. The silicone rubbed off with the lightest touch. I noticed as I returned the product that the return address on the original box was Als.com Returns - they sent me a pair that had already been returned. Also, no option for "defective product" or paid return label for the return shipment - will not shop with them again.

Ordered a wake board package Ordered a wake board package, they emailed me 8 days later that they didn't have it in stock anymore and tried to bait me into a different wakeboard that was a much worse deal for the same price. Found out that they had both the wake board and bindings separately, but won't combine them into the package because the buyer said they couldn't. If you are going to sell something, then make it right. Not real impressed.