9 days - epic fail I ordered a Thule roof top tent from Als.com. Price was very competitive and with free shipping. I promptly ordered. After 3 days, my order was stuck in "Handling Order" status. Called the support hotline, which was quick to answer. Customer representative explained that this was a direct ship item, and my order will be updated once they have shipping info. 5 days later, no status change. I called Als.com again. Same conversation, but with an added twist. I was told to wait until after Als.com missed their delivery estimate and to call a 3rd time. It never got to that point, the day before estimated delivery Als cancelled my order due to a website error and inability to ship large items. Why does Als.com have items on their website they can't fulfil? They wasted 9 days of my time. Think twice before buying large or competitively priced items.

“Return Department” Horrible I have bought online purchases for years and years, this is one of those few times didn’t go smoothly. Bought a climbing harness, got it no problem. Tried it on ONCE, too small, so I asked for return, got the return label that same night, packed in a box (while they shipped in plastic) and shipped it the following day. Ordered same item next level size on the same night I requested return label. Today, got an email that my return was denied??? Reason: it was used. Like bruh, how you going to test a harness without using it? I tried it for 2mins to test how it felt. All the instruction manuals and tags are there! Called to explain, no luck. The person on the phone was kind and couldn’t do anything other than offered -20% for total product. Said something about safety. What an expensive experience to try a product on for 2 mins. Should have just bought to REI or backcountry, never had issue with them.

5 STARS 5 STARS! First time buyer from Als and couldn't be happier. I had looked for a specific Patagonia jacket that was on sale in certain color/sizes, and Als delivered! I got a great price, and fast shipping. Jacket brand new as offered, and couldn't be happier. Highly recommend!

Delivery dates never right Delivery dates never right. Picked up then nothing.

Superior service Ordered online and selected store pickup to avails shipping. Website stated it would be available in 5 days but I got an email within 4 hours saying it was ready for pickup. Superior service and seamless transaction. 5 stars for sure.