Great Customer Service! I had an issue with a pair of ski boots that I ordered from them and I feel like they went above and beyond to make it right. Sent me a refund and a pretty solid discount code for my next order. I've ordered a few things from them at this point. Most recently, a carbon fiber airbag cylinder with a 20% discount code which was the cheapest I could find it anywhere.

Great customer service from the… Great customer service from the Internet customer service group. I was waiting to speak with the bike department and had been on hold for a few minutes. A person from Al's Internet sales team asked me if they could help. They didn't know the answer but said they would go ahead and find out and follow up with me. The followed up within 5 minutes and had resolved my questions and reserved the item for me to purchase.

Purchased the Flash Sale KXONE SUP Purchased the Flash Sale KXONE SUP - and used it today. Everything was in the box, and set up was pretty easy. Would have appreciated directions but YouTube videos of SUP inflation were helpful. The board is incredibly light (important since Bear Lake is down and it is a long walk to the water) and felt stable in the water. Not as responsive as a hard board but more convenient when carrying. Pleased with the value to performance ratio!

Ordered a high dollar product for a… Ordered a high dollar product for a birthday present from, Als.com on Sunday night, Wednesday, 13:37, EDST, Received an email stating, "they do not have the item in their inventory". Have to wait until the credit card transaction clears before re-ordering from a different site. Als.com, not only do keeps the interest from the transaction, I no longer can meet the birthday of the individual intended. Thanks for nothing. Again, will have to wait for the transaction to clear first. Should have notified me the first business day of the dependency.

“Return Department” Horrible I have bought online purchases for years and years, this is one of those few times didn’t go smoothly. Bought a climbing harness, got it no problem. Tried it on ONCE, too small, so I asked for return, got the return label that same night, packed in a box (while they shipped in plastic) and shipped it the following day. Ordered same item next level size on the same night I requested return label. Today, got an email that my return was denied??? Reason: it was used. Like bruh, how you going to test a harness without using it? I tried it for 2mins to test how it felt. All the instruction manuals and tags are there! Called to explain, no luck. The person on the phone was kind and couldn’t do anything other than offered -20% for total product. Said something about safety. What an expensive experience to try a product on for 2 mins. Should have just bought to REI or backcountry, never had issue with them.