Great customer service from the… Great customer service from the Internet customer service group. I was waiting to speak with the bike department and had been on hold for a few minutes. A person from Al's Internet sales team asked me if they could help. They didn't know the answer but said they would go ahead and find out and follow up with me. The followed up within 5 minutes and had resolved my questions and reserved the item for me to purchase.

Great customer service! Received the wrong item after a Christmas order. Turns out the item was incorrectly listed on their site and the price/item didn't coincide. When i asked for an exchange for the correct item, they acknowledged the error in their system and still honored the discounted price even though it was significantly discounted! Amazing customer service over the phone - quick answer by a real person who immediately resolved my issue within a minute. Very happy with Als.com.

Delivery dates never right Delivery dates never right. Picked up then nothing.

They accidentally charged me twice for… They accidentally charged me twice for my 1 order. I contacted the customer service through their “contact us” section on their website. They emailed me within 20 minutes telling me they were gonna reverse the second charge. Awesome service. I’ll edit this review after I get my items.

I really enjoy shopping at Al's I really enjoy shopping at Al's, even more than Cabela's and Sportsman's. I like their quality products, great selections, competitive pricing, and an always helpful staff. Their staff seems to be well planned compared to the larger stores I previously mentioned. I was in Sportsman's yesterday and had to walk around for 5 minutes with a fishing rod in hand just to get questions answered about the rod. There was no one in the fishing department.