Great Customer Service! I had an issue with a pair of ski boots that I ordered from them and I feel like they went above and beyond to make it right. Sent me a refund and a pretty solid discount code for my next order. I've ordered a few things from them at this point. Most recently, a carbon fiber airbag cylinder with a 20% discount code which was the cheapest I could find it anywhere.

9 days - epic fail I ordered a Thule roof top tent from Als.com. Price was very competitive and with free shipping. I promptly ordered. After 3 days, my order was stuck in "Handling Order" status. Called the support hotline, which was quick to answer. Customer representative explained that this was a direct ship item, and my order will be updated once they have shipping info. 5 days later, no status change. I called Als.com again. Same conversation, but with an added twist. I was told to wait until after Als.com missed their delivery estimate and to call a 3rd time. It never got to that point, the day before estimated delivery Als cancelled my order due to a website error and inability to ship large items. Why does Als.com have items on their website they can't fulfil? They wasted 9 days of my time. Think twice before buying large or competitively priced items.

i bought a sleeping mat for camping… i bought a sleeping mat for camping online. didn't like it, went over 30 day return date, called customer service. they picked up in a minute. process the return in another minute. cost me $9.95 but it's not their fault I didn't like the item. First time shopping there. Would do again.

Delivery dates never right Delivery dates never right. Picked up then nothing.

I really enjoy shopping at Al's I really enjoy shopping at Al's, even more than Cabela's and Sportsman's. I like their quality products, great selections, competitive pricing, and an always helpful staff. Their staff seems to be well planned compared to the larger stores I previously mentioned. I was in Sportsman's yesterday and had to walk around for 5 minutes with a fishing rod in hand just to get questions answered about the rod. There was no one in the fishing department.