2 months later - still don't have all the bike parts and ZERO communications I ordered my wife a bike for her Birthday in March. Almost two months later I have a collection of bike parts that do not add up to a Bike. I understand there are challenges with COVID, but there's no excuse for never getting back to customers who have paid for your product and have part of it delivered. There's no excuse for having a phone number listed that doesn't work. Clearly this company over-extended itself in an effort to capitalize on the higher demand for bikes that this virus has brought and is not able or willing to fulfill the orders that have been placed. The lack of communication is the worst part.

Awesome cruisers! I ordered a Firmstrong Urban Deluxe for myself. I wanted something really comfortable that I could stretch out and enjoy the ride. It has a super smooth ride and always gets me there in comfort. I recommend this bike to anyone over six feet tall who wants to sit back and relax while cruising. I also ordered a Bella Classic for my daughter. She our crew her first bike with training wheels and I wanted her to have a bike she would enjoy. We Crusoe the neighborhood together in style!

Poor assembly instructions and wobbly wheels After struggling with vague, undetailed assembly instructions, we have determined that the bike’s wheels are completely jacked up and wobbly. Therefore it is causing big problems in brake assembly. We will have to get the wheels evaluated and will have to adjust the spokes. So very frustrating.

I ordered a Firmstrong Beach Cruiser… I ordered a Firmstrong Beach Cruiser and this bike is awesome. Better than anticipated. Solid construction, smooth finishes. Some assembly was required but very easy to do. I did order during the pandemic which caused Delivery delays but the company did their best to keep me updated.

I ordered my bike early in the… I ordered my bike early in the pandemic, and it took months to receive it. That said, I received regular email updates from Firmstrong advising of COVID-related delays with their manufacturers, etc, all of which I thought was understandable and I chose not to cancel my order and wait it out. When I finally received the bike, it was easy to assemble and in great condition. I'm really happy with it and glad I held out.