Love This Bike The sale. Tge ease of ordering. The prompt shipment. Packaged well. My husband easily put it together. The color is wonderful. The ride is sublime.

Steer Clear. Zero Customer Service Contacts. I wish I'd come here before shopping with this company. My experience seems mild in comparison, honestly. Ordered a bike a week ago, and have received no updates. There is zero way to reach this company. Email will come back with an error about a full inbox. Tried their email form on their site, which I would imagine hits the same full inbox (no response). I'll be disputing the payment with my bank if I don't hear back on the two week mark. Feel like that's pretty generous.

Ordered a bike in may which said would… Ordered a bike in may which said would ship on June 8th which is the only reason I ordered form this company. I received 2 different emails which stated my order would ship on schedule. The passed and no shipping details so I contacted them, they now tell me August 21st. Absolutely horrible customer service. I will never do business with them again.

BUYER BEWARE Re: order # FS 7366 Ordered bike for daughters graduation in April 13, 2020, received Fed-Ex tracking info.etc. .bike never received,.called,I was told their out of stock!,.email stated to provide a $50.0 refund,..never received!..Finally received bike in November, parts missing/decals, etc...BUYER BEWARE!..to file a claim with Amex

Ordered a Mens Chief 3 speed in grey… Ordered a Mens Chief 3 speed in grey and black on Saturday 10/17, it arrived on a Wednesday 10/21, granted I live within a 1 day shipping area. I used to own a Bruiser which I loved, and after a few years decided to get back into riding. I bought online and afterwards read a few reviews about shipping taking forever and poor customer service, so I was skeptical... Fortunately I didn't have any of these issues. I've had great experiences with their products in the past and am excited for the years to come with this new bike.