Be kind...it's a rare thing these days Be kind...it's a rare thing these days. I ordered 2 bikes back in May and one got delivered in late Aug and the other yesterday. The bikes are exactly as described and are wonderful to ride. I admit, their communications could have been a lot better (understatement) but given you couldn't find a bicycle anywhere for months on end, I expected the delay and I'm happy with my purchases. With so many businesses going out of business b/c of this pandemic, I'm happy to support all American businesses. My hope is that Firmstrong recognizes that a little communication could go a long way in keeping people happy b/c their product is awesome.

I ordered my bike early in the… I ordered my bike early in the pandemic, and it took months to receive it. That said, I received regular email updates from Firmstrong advising of COVID-related delays with their manufacturers, etc, all of which I thought was understandable and I chose not to cancel my order and wait it out. When I finally received the bike, it was easy to assemble and in great condition. I'm really happy with it and glad I held out.

Awesome cruisers! I ordered a Firmstrong Urban Deluxe for myself. I wanted something really comfortable that I could stretch out and enjoy the ride. It has a super smooth ride and always gets me there in comfort. I recommend this bike to anyone over six feet tall who wants to sit back and relax while cruising. I also ordered a Bella Classic for my daughter. She our crew her first bike with training wheels and I wanted her to have a bike she would enjoy. We Crusoe the neighborhood together in style!

Best bike! When I moved to Santa Monica I needed a reliable bike and Firmstrong has been exactly that. I was able to put it together in less than an hour and it's worked great. The only complaint I have is the handlebar padding is showing some wear after minimal use and 4 months of ownership.

Ordered a bike in may which said would… Ordered a bike in may which said would ship on June 8th which is the only reason I ordered form this company. I received 2 different emails which stated my order would ship on schedule. The passed and no shipping details so I contacted them, they now tell me August 21st. Absolutely horrible customer service. I will never do business with them again.