Ordered a bike in may which said would… Ordered a bike in may which said would ship on June 8th which is the only reason I ordered form this company. I received 2 different emails which stated my order would ship on schedule. The passed and no shipping details so I contacted them, they now tell me August 21st. Absolutely horrible customer service. I will never do business with them again.

I ordered my bike early in the… I ordered my bike early in the pandemic, and it took months to receive it. That said, I received regular email updates from Firmstrong advising of COVID-related delays with their manufacturers, etc, all of which I thought was understandable and I chose not to cancel my order and wait it out. When I finally received the bike, it was easy to assemble and in great condition. I'm really happy with it and glad I held out.

Best bike! When I moved to Santa Monica I needed a reliable bike and Firmstrong has been exactly that. I was able to put it together in less than an hour and it's worked great. The only complaint I have is the handlebar padding is showing some wear after minimal use and 4 months of ownership.

2 months later - still don't have all the bike parts and ZERO communications I ordered my wife a bike for her Birthday in March. Almost two months later I have a collection of bike parts that do not add up to a Bike. I understand there are challenges with COVID, but there's no excuse for never getting back to customers who have paid for your product and have part of it delivered. There's no excuse for having a phone number listed that doesn't work. Clearly this company over-extended itself in an effort to capitalize on the higher demand for bikes that this virus has brought and is not able or willing to fulfill the orders that have been placed. The lack of communication is the worst part.

Loved having my Beach Bike through the… Loved having my Beach Bike through the COVID season- gave me a chance to get out and keep moving! My bike was incredibly well-made and easy to assemble… It took me less than an hour to put it together and I was riding in no time. I highly recommend purchasing as well as utilizing customer service for your support as you put your bike together. They are excellent in helping you achieve success!