Going above and beyond! Chase went above and beyond to help me change my shipping speed. He was able to get my package out to me in two business days. The House consistently has great customer service and is always willing to go the extra mile to make their customers satisfied. Definitely recommend purchasing from them. You will not be disappointed.

Ordered skies and bindings Ordered skies and bindings. I paid for expedited shipping. The order arrived 10 days after purchase and the binding are missing. I am sending the skies back and disputing the charges on my credit card. The house was a great place to order from a few years ago. I have been ordering gear from the house for several years. Something must have happened. I recommend shopping somewhere else.

Tent's here, not used yet. The House came through for me. There was a shipping problem re. tracking not being scanned originally by the USPS, but while I was not initially thrilled about the policy at the House re. providing a replacement as I had a trip coming up soon, it worked out, and their support staff were attentive after it became clear there was an issue. An issue that The House was not responsible for, by the way. Tent's now here and seams sealed, so it'll be going along for my now-delayed trip afterall. I was a bit disappointed that the floor plan of the Eureka Kohana 6 won't provide as much room for my cot as I'd hoped, but it ought to work out OK.

Awful customer service Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.

Great experience! Was skeptical because was recently scammed by another website that had great prices and found an item I wanted on sale. Read reviews before ordering and was impressed. Item showed up a few days later exactly as ordered and what I wanted. Will order from again and highly recommended!