Waiting for refund after return. I rated you 3 stars because I’m as yet uncertain as to my experience. The jacket was too tall and thin for me so I’ve returned it, following all the instructions. I have my FedEx receipt but have heard nothing more and have no refund. My experience will either be 5 stars or 1 star depending on how well you handle the refund. I’m adding to my review to increase it to 5 stars because you handled my refund professionally and expeditiously. Thank you for that.

Great experience! Was skeptical because was recently scammed by another website that had great prices and found an item I wanted on sale. Read reviews before ordering and was impressed. Item showed up a few days later exactly as ordered and what I wanted. Will order from again and highly recommended!

Stohlquist Ebb Life Jacket ID: ACK01755 Color: Green Size: L/XL I ordered the Stohlquist Ebb Life Jacket ID: ACK01755 Color: Green Size: L/XL since my girlfriend ordered a similar one and loves it. My new PFD fits great and is very comfortable to wear during my kayaking trip. I had no problems ordering from The House, and even though my package was delayed a couple days I still received it before my last kayaking trip. It was definitely worth the purchase and I'm happy with how everything went.

Awful customer service Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.

DO NOT BUY FROM THIS COMPANY: DO NOT BUY FROM THIS COMPANY: Awful Customer service. I do not actually think the company exist. I am at the point where I am canceling my credit card payment because i have gotten no shipping information what so ever. They literally do not answer emails or phone calls, and the chat line always fails when it get close to your turn