Unable to return parts per their policy I placed an order in early October for several items. After receiving the items I realized I ordered some parts I don’t need. Per their return policy these items can be returned since they are unused and I’m returning them within 45 days of purchase. However, in order to return the parts I need RMA before I can send them back. I completed a RMA request on their website, and submitted followups asking for the status, no response to the RMA request. I’ve also tried calling them several times, no one answers the phone and cannot leave a voicemail. I’ve purchased from them a bunch of times, but if they are not going to answer their phone or answer their RMA requests on their website I’ll buy from others moving forward.

Gun shipped in good condition and… Gun shipped in good condition and operated perfectly. Went with a dozen friends who all dropped in 150 to 200$ range and they wanted my gun (Lancer tactical Gen 2 M4 Keymod Grey). Highly recommended from a beginners standpoint.

I mostly have enjoyed my experience… I mostly have enjoyed my experience with AirsoftGI. There are great deals too. That being said, any mystery gifts I have gotten have been patches or a t-shirt. I understand it's a chance but I ordered 3 for the $5 mystery box and two days before AirsoftGI did the whole mystery gift week I had placed orders, not knowing that two days later the mystery week would begin. I'm satisfied for the service, dissappointed in the lack of communication for upcoming deals.

Liars, scammers, 0 customer service and professionalism Ordered 5 things and they only sent me 2 which were the wrong color, then lied about my return saying I "Didn't return what I was sent". So I was basically charged for 5 items to receive 2 incorrect items which are now being held in their returns department refused a refund on anything. I also emailed multiple departments for help and nobody ever responded. I had to join a DISCORD server for customer service, how professional right? Don't buy from these scamming scumbags now I'm out over $100

Magazine was defective out of the box Magazine was defective out of the box. No one answers the customer service number. A warranty claim has been filled and a lame email reply-question of “have you purged the mag and refill?”