Great company, prompt shipping and awesome customer service. After returning to Airsoft after many years I was deciding on which company to begin ordering from. AirsoftGI has a solid website and great pricing so I went with them. I've had prompt shipping, correct orders, and great customer service. My most recent order was some Elite Force BBs. I accidentally ordered the non-bio BBs and reached out to support to cancel my order. I received a response almost immediately from Eric A. and he helped correct my order. Great customer service from him and Airsoft GI. I will order again soon. Thank you! - Chris

Magazine was defective out of the box Magazine was defective out of the box. No one answers the customer service number. A warranty claim has been filled and a lame email reply-question of “have you purged the mag and refill?”

They really outdid themselves and… They really outdid themselves and always answered when I had questions about my item. Fast service normal shipping! Would buy again.

Liars, scammers, 0 customer service and professionalism Ordered 5 things and they only sent me 2 which were the wrong color, then lied about my return saying I "Didn't return what I was sent". So I was basically charged for 5 items to receive 2 incorrect items which are now being held in their returns department refused a refund on anything. I also emailed multiple departments for help and nobody ever responded. I had to join a DISCORD server for customer service, how professional right? Don't buy from these scamming scumbags now I'm out over $100

Rather trust a hobo with a Ferrari than AirsoftGI with my money Bought a brand new box mag, smokes and some small accessories. Box mag didn't work, smokes were all missing their pull-tabs. Emailed AGI, and they did not reply, left a message on YouTube chat during one of their live sessions, and was ignored. I'd rather buy from a total stranger off Craiglist, at least I know I'm getting scammed right away.