Ordered a bike prime 4 in september… got it Ordered a bike prime 4 in september arrived in january in good shape all parts included. works fine. these people have the WORST contacting and I wonder if anybody is really there or is this a fake front for a china bicycle place. I didn't know if i would ever get anything was pretty happy I did. If they are going to act like this spending 3300 isn't going to happen again.

After 2 years waiting to receive the… After 2 years waiting to receive the order of 2 bikes now and after a short period of use I am having problem w/ my bike. Unfortunately the battery is disconnecting and even w/ 60% of power. Already disconnected the both cables, one from rotor and the other from display and the problem persisted, what should a do or review ? BR Paulo

Horrible shipping time & customer support while waiting. Originally ordered my Revenant thru Indiegogo on Dec 10, 2022. I didn't actually receive it until 11/26/23. Pitifully slow & no clear answers from Nireeka during that time as to when I would be getting the bike. Despite my asking for, and not getting, a definitive answer, I was surprised in mid Nov. with a notice from Fedex that I had a package coming. No clue as to whom it was from & then low & behold Nov 26, 2023, My bike arrived. I never received ANY tracking information from Nireeka. Deplorable customer service for a $4,900.00 purchase. Unfortunately, I had injured my knee a week prior to it's arrival & had only put it together, no manuals or how to included in the package, just guess work. I'm finally healed enough to ride the bike and needed to find out how to set up the suspension. Looked all over Nireeka.com for the manual, couldn't find it. Tried "chat" & was answered by Helena who was very helpful. Chatting with Helena was the most positive experience I've had with Nireeka. Now that my knee has healed I get to find out if all the hype about the bike is deserved. More later.

So happy with my Nireeka Homie So happy with my Nireeka Homie. I've heard some issues with the shipment, but in our case ( 2 nireeka's homie purchased ), we are really satisfied and happy with all the process and delivery times. The feeling riding the bike is so smooth and amazing. Great customer and technical service with this guys. Congratulations Nireeka!

Ordered and paid for my bike January… Ordered and paid for my bike January supposed to originally recieve it in March. No bike Then after using there aftersale support some finally got back to me and said would be delivered late October Hummm still no bike Have been trying to contact someone to at least call me Hummmm no call back There is no way to contact anybody other than email. Over $4,000 paid and no bike I will keep writing reviews each month updating if there is a positive outcome