The equipment looks amazing and their… The equipment looks amazing and their customer service is really great

Great customer service Great customer service, every concern is resolved above and beyond expectations.

I ordered the classic rowing machine in… I ordered the classic rowing machine in the middle of October. The machine was shipped with me with incomplete parts so it is impossible to assemble. I informed the company about this and identified the missing parts and they resent duplicates of a part I already have. Terrible customer service has left me trying to find a solution for over a month now. No phone number, terrible communication delays via email, no web based chat. STAY AWAY from this company.

Product poor quality Product poor quality. Support board pulled loose from frame. Difficulty attaching seat. Plastic running slide for seat wheels cracked. Company issued full refund. Not even trying to redeem the sale with replacement parts. Save your money until to can afford a Concept 2 rower.

Worst Customer Service I’ve ever seen! I ordered a $600 rower. When they sent it to me it was missing a bunch of hardware. I spent a week trying to get in touch with someone and finally someone returned my email. I said EXACTLY the hardware that I was missing, the quantity I was missing, and even included a picture of their instructions to better reference it… and a WEEK later i get shipment from them and it’s the wrong hardware! I can’t call them because they don’t list a phone number, they don’t respond in chats, they don’t respond in emails. All I want to do is build this $600 rower but it’s been sitting in pieces on my floor for weeks now. I wrote a negative review and when I heard back from them I deleted the review out of good faith and this is the thanks that I get!