Worst Customer Service I’ve ever seen! I ordered a $600 rower. When they sent it to me it was missing a bunch of hardware. I spent a week trying to get in touch with someone and finally someone returned my email. I said EXACTLY the hardware that I was missing, the quantity I was missing, and even included a picture of their instructions to better reference it… and a WEEK later i get shipment from them and it’s the wrong hardware! I can’t call them because they don’t list a phone number, they don’t respond in chats, they don’t respond in emails. All I want to do is build this $600 rower but it’s been sitting in pieces on my floor for weeks now. I wrote a negative review and when I heard back from them I deleted the review out of good faith and this is the thanks that I get!

Overall it's a good machine Overall it's a good machine. However the foot rests are to small to use with my shoes on, so making them a little wider at the heel would be good. Also the direction to put it together could use a little better direction. But overall it provides a good workout.

Mislabeled components, Difficult display Mislabeled components made it difficult to assemble. (Screws were mislabeled, so we had to figure some portions out on our own.) The electronic display is also not very user-friendly, so I haven't even bothered using it. The ESL grammar in the user manual doesn't help...

Awesome quality and easy to put… Awesome quality and easy to put together!! Love this tower and great quality for the cost!

Terrible Customer Service I ordered and paid for a rower online. A couple of days later I received an email that the rower was listed at the wrong price and my order was canceled. I emailed back requesting to speak to a manager or supervisor. I should be able to get the product for the price listed online. My requests were ignored. Terrible sevice!