Missing parts/terrible customer service Missing several parts. Customer service is slow and incompetent. After several asks, I was sent a replacement parts package that didn’t have any of the missing parts that I detailed. Now, I’m not getting a response regarding sending the correct parts or initiating a return/refund. Extremely frustrated.

Great customer service Great customer service, every concern is resolved above and beyond expectations.

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.

Mislabeled components, Difficult display Mislabeled components made it difficult to assemble. (Screws were mislabeled, so we had to figure some portions out on our own.) The electronic display is also not very user-friendly, so I haven't even bothered using it. The ESL grammar in the user manual doesn't help...

Got water rower as gift, missing critical part! Got water rower as gift. When went to assemble, was missing the seat pad and had broken phone holder. I have no way to contact company as their website is down! No seat pad makes the machine completely nonfunctional! Help!