Dan Serdar
GBProduct poor quality Product poor quality. Support board pulled loose from frame. Difficulty attaching seat. Plastic running slide for seat wheels cracked. Company issued full refund. Not even trying to redeem the sale with replacement parts. Save your money until to can afford a Concept 2 rower.
Lauren Theiss
GBStill awaiting half of my machine Still awaiting half of my machine. They will not get in touch with me. Currently out several hundred dollars for a giant box of useless parts that cannot be used for anything.
Mark Baker
GBUtter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.
Doug Teuscher
GBThe equipment looks amazing and their… The equipment looks amazing and their customer service is really great
LIZETTE
GBGreat customer service Great customer service, every concern is resolved above and beyond expectations.