Missing parts/terrible customer service Missing several parts. Customer service is slow and incompetent. After several asks, I was sent a replacement parts package that didn’t have any of the missing parts that I detailed. Now, I’m not getting a response regarding sending the correct parts or initiating a return/refund. Extremely frustrated.

Terrible Customer Service I ordered and paid for a rower online. A couple of days later I received an email that the rower was listed at the wrong price and my order was canceled. I emailed back requesting to speak to a manager or supervisor. I should be able to get the product for the price listed online. My requests were ignored. Terrible sevice!

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.

Overall it's a good machine Overall it's a good machine. However the foot rests are to small to use with my shoes on, so making them a little wider at the heel would be good. Also the direction to put it together could use a little better direction. But overall it provides a good workout.