Worst Customer Service I’ve ever seen! I ordered a $600 rower. When they sent it to me it was missing a bunch of hardware. I spent a week trying to get in touch with someone and finally someone returned my email. I said EXACTLY the hardware that I was missing, the quantity I was missing, and even included a picture of their instructions to better reference it… and a WEEK later i get shipment from them and it’s the wrong hardware! I can’t call them because they don’t list a phone number, they don’t respond in chats, they don’t respond in emails. All I want to do is build this $600 rower but it’s been sitting in pieces on my floor for weeks now. I wrote a negative review and when I heard back from them I deleted the review out of good faith and this is the thanks that I get!

Still awaiting half of my machine Still awaiting half of my machine. They will not get in touch with me. Currently out several hundred dollars for a giant box of useless parts that cannot be used for anything.

Just buy the real thing The website doesn’t work for registering and comments aren’t added as mine hasn’t shown up as a review for the product. The machine is mostly well built. The tension cord rubs the bottom of the frame and raises concern on the longevity of the rower. The computer is awful. It requires 4 AA batteries and doesn’t fit appropriate. Additionally, the Bluetooth connectivity is nonexistent as the app is not properly built. The instructions are extremely lacking as well.

Got water rower as gift, missing critical part! Got water rower as gift. When went to assemble, was missing the seat pad and had broken phone holder. I have no way to contact company as their website is down! No seat pad makes the machine completely nonfunctional! Help!

Overall it's a good machine Overall it's a good machine. However the foot rests are to small to use with my shoes on, so making them a little wider at the heel would be good. Also the direction to put it together could use a little better direction. But overall it provides a good workout.