Got water rower as gift, missing critical part! Got water rower as gift. When went to assemble, was missing the seat pad and had broken phone holder. I have no way to contact company as their website is down! No seat pad makes the machine completely nonfunctional! Help!

Overall it's a good machine Overall it's a good machine. However the foot rests are to small to use with my shoes on, so making them a little wider at the heel would be good. Also the direction to put it together could use a little better direction. But overall it provides a good workout.

Great customer service Great customer service, every concern is resolved above and beyond expectations.

I ordered the classic rowing machine in… I ordered the classic rowing machine in the middle of October. The machine was shipped with me with incomplete parts so it is impossible to assemble. I informed the company about this and identified the missing parts and they resent duplicates of a part I already have. Terrible customer service has left me trying to find a solution for over a month now. No phone number, terrible communication delays via email, no web based chat. STAY AWAY from this company.

Worst Customer Service I’ve ever seen! I ordered a $600 rower. When they sent it to me it was missing a bunch of hardware. I spent a week trying to get in touch with someone and finally someone returned my email. I said EXACTLY the hardware that I was missing, the quantity I was missing, and even included a picture of their instructions to better reference it… and a WEEK later i get shipment from them and it’s the wrong hardware! I can’t call them because they don’t list a phone number, they don’t respond in chats, they don’t respond in emails. All I want to do is build this $600 rower but it’s been sitting in pieces on my floor for weeks now. I wrote a negative review and when I heard back from them I deleted the review out of good faith and this is the thanks that I get!