Great product overall Great product overall. Love the looks, and the quality and functionality are top notch. Assembly instructions could be better - labels in parts don’t match 100% what is indicated I’m instructions, and some of the steps are not detailed enough

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.

Still awaiting half of my machine Still awaiting half of my machine. They will not get in touch with me. Currently out several hundred dollars for a giant box of useless parts that cannot be used for anything.

Overall it's a good machine Overall it's a good machine. However the foot rests are to small to use with my shoes on, so making them a little wider at the heel would be good. Also the direction to put it together could use a little better direction. But overall it provides a good workout.

Terrible Customer Service I ordered and paid for a rower online. A couple of days later I received an email that the rower was listed at the wrong price and my order was canceled. I emailed back requesting to speak to a manager or supervisor. I should be able to get the product for the price listed online. My requests were ignored. Terrible sevice!