Missing parts/terrible customer service Missing several parts. Customer service is slow and incompetent. After several asks, I was sent a replacement parts package that didn’t have any of the missing parts that I detailed. Now, I’m not getting a response regarding sending the correct parts or initiating a return/refund. Extremely frustrated.

This company has zero customer service This company has zero customer service. Phone appears to be disabled. I received the rowing machine quickly. Missing four bolts to assemble it. Can get no response or make contact with gorowingo.com at all. Product might be good IF it could be assembled. I would recommend not to order based on the fact it appears no way to contact them or resolution to their problem of missing parts.

Product poor quality Product poor quality. Support board pulled loose from frame. Difficulty attaching seat. Plastic running slide for seat wheels cracked. Company issued full refund. Not even trying to redeem the sale with replacement parts. Save your money until to can afford a Concept 2 rower.

Terrible Customer Service I ordered and paid for a rower online. A couple of days later I received an email that the rower was listed at the wrong price and my order was canceled. I emailed back requesting to speak to a manager or supervisor. I should be able to get the product for the price listed online. My requests were ignored. Terrible sevice!

Still awaiting half of my machine Still awaiting half of my machine. They will not get in touch with me. Currently out several hundred dollars for a giant box of useless parts that cannot be used for anything.