Great customer service Great customer service, every concern is resolved above and beyond expectations.

This company has zero customer service This company has zero customer service. Phone appears to be disabled. I received the rowing machine quickly. Missing four bolts to assemble it. Can get no response or make contact with gorowingo.com at all. Product might be good IF it could be assembled. I would recommend not to order based on the fact it appears no way to contact them or resolution to their problem of missing parts.

You honestly don’t want me to leave a review You honestly don’t want me to review this product and my experience. But since I’ve gotten a mere 10 automated emails about it, here it is: shipping was delayed a week. NBD. It’s January, stuff gets delayed. Then received the box with no assembly instructions. No user manual. No QR code to link to the instructions, nothing. There’s also no instructions on the website. When you do find the user manual on the website that has what’s included in your box, the instructions aren’t instructions, they’re simple pictures with little explanations. No arrows. Just basic diagrams. Which I could have made work if the bags with all the screws and equipment was labeled correctly. Per the diagrams, I was supposed to have bags A-M. I was missing multiple bags and had multiple bags labeled with the same letter. It took forever to sort out which bags were mislabeled and which screws corresponded to the correct item so that we could even begin assembling with the confusing instructions (again, that were not included in the box). Low and behold. The footboard does not, and will never fit this machine. We have had to screw our own holes to fit it to the planks and the drum. I mean I guess that’s what we had to do since we had no instructions. I emailed customer service about not having parts/instructions/parts being mislabeled the day that we received our shipment and have heard nothing. But I’ve gotten every email they’ve sent about reviewing the product. So here you go. Here’s your review.

Got water rower as gift, missing critical part! Got water rower as gift. When went to assemble, was missing the seat pad and had broken phone holder. I have no way to contact company as their website is down! No seat pad makes the machine completely nonfunctional! Help!

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.