Just an overall unpleasant experience No customer support! Phone number for company listed on credit card bill is disconnected.No tracking info provided until after package arrived. Customer service can't find order numbers listed in e-mail from the company itself. Boots don't fit but need an authorization code to return?? Still waiting on that??

Horrible. False advertising. Got street boots for snowboarding Absolutely horrible. First of all I received street boots for snowboarding boots that you could get at Kmart. They tell me that 100s are satisfied w this. They sent me rusted bindings and scratched boards. Nothing is usable and I have to pay myself to ship it all back. I am thankful I ordered early enough so I can order somewhere else. Never buy from here! Better quality is available for just as low of a price pretty much anywhere else.

Worked out well I got a good deal on a board, bindings, and boots. At the last minute, I needed to change the shipping address. I called and they sent it to the new location with no problems. My impression is that they don't have a lot of staff, so you don't get much contact with the company. They didn't send a tracking number, but I still received the item earlier than expected. I would do business with them again.

Theives and liars I ordered over $350 worth of merchandise on November 28th and received my products within 2 weeks. Upon inspection of my order I realized I didn't receive the leash & lock combo I ordered. I immediately emailed the company and received no reply, nor did they reply to the 3 following emails I sent regarding this issue. The phone number goes directly to voicemail and a full mailbox, so no ability to leave a message. The chat feature on the site is never answered either. I am currently disputing the charges through PayPal and my next step will be a class action law suit followed by a civil suit against the owner personally. This company has zero customer service and are ran by either incompetent morons or theives! DO NOT ORDER FROM THIS COMPANY!!!

Shameful, NO customer service I have been trying for over a year to get a refund for an item that was returned in Dec 2013. The company claimed to have sent a credit to my account but a year's worth of review shows no such credit. The company has ignored multiple emails and even ignored a written letter sent through the mail. As others have found, the phone number is useless as it goes directly to voicemail. No response and no refund money. This company needs to learn the power of positive customer service.