Horrible CS and even worse management… Horrible CS and even worse management who lie to hurt their customers. Not only is their shipping atrociously slow (18 days to deliver - far outside of the times for UPS Ground or USPS Priority Mail as noted on their website)… Not only do they not take any responsibility for delays and blame ‘outside warehouses’ when the customer inquires about the delay… Not only do they try to force customers to pay return shipping and restock fees when the customer finally requests a return/refund because their item arrived far too late to be of use… Not only do they stonewall the customer when they request a full refund… but then, after 20 days of the customer trying to resolve via email, when the customer finally is so tired that they submit a charge back with their credit card due to hugely delayed shipping and refusal to accept a full return without return shipping or restock fees… then they have the GALL to claim IN WRITING that the customer never contacted them to try to resolve the matter in the first place !!! (I have a copy of this saved in case they want to try to dispute it) Blatantly lying to a credit card company when there is a long chain of emails that says otherwise. I sent these emails to my CC provider and they immediately saw what was happening and decided in my favor, thankfully. The boss/owner is evidently ok with lying to hurt customers. Thank goodness for consumer protections against people like this. Never again. DO NOT SHOP WITH THESE PEOPLE - save yourself the headache!!

Ordered Austin Racing exhaust April… Ordered Austin Racing exhaust April 16th and July 2nd still have nothing. Sent them emails several times asking for an update and i was ignored until i contacted Austin Racing on their instagram page of all places! Then Austin asked me to email them which i did and received a reply and only then did motomummy respond to me. 15 days now since motomummy shipped my exhaust and i still have nothing. (I'm in canada by the way) What an absolute joke this process has been and if i had any idea it would be this terrible i would have just ordered from Austin Racing DIRECT. People who have ordered from austin direct AFTER me already have their exhausts installed on their bikes and i have nothing. Never again will i deal with this company and USPS who they use for international shipping. Disgusting!

Absolutely the best. Absolutely one of the best on-line shopping experiences for my motorcycle addiction. These guys go the extra mile to serve. They answer the phone! They are personable and polite! Prices are kicka$$! They also know their stuff! Thanks guys you have my loyalty!

Never have had issue before Never have had issue before. However, my package went to the wrong address thank god the person that got it was honest. They brought back to my house. Second my package was damaged.

These are the worst people to deal with… These are the worst people to deal with they have an attitude and the Custemer is last according to the owner they don’t care about helping you their products are used at times stating they are new !!! Horrible place to shop for bike parts my advice if u don’t want to be disappointed shop somewhere else!!!!!!!!