Julia
GBHorrible CS and even worse management… Horrible CS and even worse management who lie to hurt their customers. Not only is their shipping atrociously slow (18 days to deliver - far outside of the times for UPS Ground or USPS Priority Mail as noted on their website)… Not only do they not take any responsibility for delays and blame ‘outside warehouses’ when the customer inquires about the delay… Not only do they try to force customers to pay return shipping and restock fees when the customer finally requests a return/refund because their item arrived far too late to be of use… Not only do they stonewall the customer when they request a full refund… but then, after 20 days of the customer trying to resolve via email, when the customer finally is so tired that they submit a charge back with their credit card due to hugely delayed shipping and refusal to accept a full return without return shipping or restock fees… then they have the GALL to claim IN WRITING that the customer never contacted them to try to resolve the matter in the first place !!! (I have a copy of this saved in case they want to try to dispute it) Blatantly lying to a credit card company when there is a long chain of emails that says otherwise. I sent these emails to my CC provider and they immediately saw what was happening and decided in my favor, thankfully. The boss/owner is evidently ok with lying to hurt customers. Thank goodness for consumer protections against people like this. Never again. DO NOT SHOP WITH THESE PEOPLE - save yourself the headache!!
Justin
GBBest price, rewards, and service. I looked at every possible location to purchase a cardo slim duo pack, including eBay. Not only was motomummy the lowest price. I recieved 20 dollars in rewards which I promptly used to purchase a ram mount. Which they again had the lowest price for! I thought the name was a little suspect at first but I am thoroughly impressed. They claim to be veteran owned which is awesome assuming it is true. 🇺🇸
Chan Xiong
GBNot very customer centric service… Stay Away Not very customer centric service oriented when it comes to issue resolution! Order a Item from them and item ship was not what it look like, request for a return and all they request was a picture. When I clearly stated that the item sent was not clear it was black for the background, instead of issuing a return label. They are requesting a picture. Sent them the picture and nothing. Ghosted.
Steve Kuo
GBTerrible experience and even worse customer service I ordered a pair of Dainese 4 stroke evo gloves that came with an obvious manufacturing defect. When I contacted them about it, I was told that even though it was not my fault, I would still have to pay a restocking fee AND I would have to pay for return shipping. That is outrageous and I have never experienced a policy like that from any retailer. On top of that, it took way to long to come to a resolution with their customer service team. All buyers should be cautious. Save yourselves the trouble and look elsewhere.
Jon M.
GBThe guys at the shop were excellent The guys at the shop were excellent. They got my tires mounted and balanced quickly, and helped out with questions that I had while browsing their extensive inventory. They have a great selection of gear and parts for sportsbike/track guys, and excellent pricing. I'll definitely be going back!