They clearly don't use their products They clearly don't use their products. I received a motion pro u joint tool yesterday and used it according to the manufacturers directions, and it clearly didn't work right off the bat. I contacted them that day. It was poorly engineered, and worthless. I contacted Moto mummy and they sent me an email back saying that it was used there's nothing they could do. How could I possibly know it was garbage until I tried to use it? Terrible service, selling junk products, avoid them completely. I'm going to let everyone know what kind of crap this is.

Horrible CS and even worse management… Horrible CS and even worse management who lie to hurt their customers. Not only is their shipping atrociously slow (18 days to deliver - far outside of the times for UPS Ground or USPS Priority Mail as noted on their website)… Not only do they not take any responsibility for delays and blame ‘outside warehouses’ when the customer inquires about the delay… Not only do they try to force customers to pay return shipping and restock fees when the customer finally requests a return/refund because their item arrived far too late to be of use… Not only do they stonewall the customer when they request a full refund… but then, after 20 days of the customer trying to resolve via email, when the customer finally is so tired that they submit a charge back with their credit card due to hugely delayed shipping and refusal to accept a full return without return shipping or restock fees… then they have the GALL to claim IN WRITING that the customer never contacted them to try to resolve the matter in the first place !!! (I have a copy of this saved in case they want to try to dispute it) Blatantly lying to a credit card company when there is a long chain of emails that says otherwise. I sent these emails to my CC provider and they immediately saw what was happening and decided in my favor, thankfully. The boss/owner is evidently ok with lying to hurt customers. Thank goodness for consumer protections against people like this. Never again. DO NOT SHOP WITH THESE PEOPLE - save yourself the headache!!

Great service as always from Motomummy Great service as always from Motomummy! They were up front about manufacturing times when ordering an Austin racing exhaust and there were no surprises. I’ve been ordering from motomummy for close to 10 years with zero issues! Thanks guys!

Extra charge I'm leaving here my one star review because of the extra 20% charge which wasn't my mistake. UPS never tried to deliver me, I contacted motomummy beforehand, saying the shipment was having a problem, even in the UPS website said to correct the address and then it was saying to contact the sender. I did that. I provided all the proof that I didn't reject the item but they still charged an extra 10% on top of the 10% fee to return an item. Makes no sense after all the proof but it is what is it. For me it's a lot of money, so I'm not buying again from these guys.

Ordered Austin Racing exhaust April… Ordered Austin Racing exhaust April 16th and July 2nd still have nothing. Sent them emails several times asking for an update and i was ignored until i contacted Austin Racing on their instagram page of all places! Then Austin asked me to email them which i did and received a reply and only then did motomummy respond to me. 15 days now since motomummy shipped my exhaust and i still have nothing. (I'm in canada by the way) What an absolute joke this process has been and if i had any idea it would be this terrible i would have just ordered from Austin Racing DIRECT. People who have ordered from austin direct AFTER me already have their exhausts installed on their bikes and i have nothing. Never again will i deal with this company and USPS who they use for international shipping. Disgusting!