MotoMummy

3920 Gattis School RD STE 102, 78664, Round Rock
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2.25
Based on 20 Reviews

5

25.00%

4

5.00%

3

0.00%

2

10.00%

1

60.00%
About MotoMummy

MotoMummy got it's start as a passion for motorcycles grew into an obsession. We (Corey & Erin) started as enthusiasts and to this day we still are. The team at MotoMummy are composed of all riders, like you, who love the sport and are always trying to expand on our knowledge. Our goal to you is to give you the best technical support and advice before, during, and after the sale. Technical knowledge is something we have always prided ourselves on and always will. We are not a company that pulls a box with a sku number and just ships it out. We work with manufacturers to test their products, give your feedback back to the manufacturers, and we pride ourselves on giving you the best products on the market.

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bigmikesplace
GB

Stay away from this mummy Seller said tire was in stock. I purchased it but never received tracking number. Ten days later, no tracking, no tire, and couldn't contact by phone because there was a voice message instructing me to email them. I did so but never received a reply. Had to open a case with paypal to get a refund. No way to do business

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Chan Xiong
GB

Not very customer centric service… Stay Away Not very customer centric service oriented when it comes to issue resolution! Order a Item from them and item ship was not what it look like, request for a return and all they request was a picture. When I clearly stated that the item sent was not clear it was black for the background, instead of issuing a return label. They are requesting a picture. Sent them the picture and nothing. Ghosted.

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Alex
GB

Very, very slow My second order took forever to process. Amazon gets stuff to my door in 2 days. I had to call motomummy because they hadn't even processed my order in that same timeframe. Who calls merchants in 2019? It felt as if they take the order and then order it online from someone else, except it takes them several days to just do that. The first order I had to cancel because they would not allow me to ship to a friend's address. But not after I waited a few days, then emailed them, then waited again with nothing happening, then told them, fine -- just ship it to my house, I'll carry the damn tires over myself. Then waited a few days with nothing happening. Then finally called them to cancel the order because it felt like they were just getting confused and doing nothing with it.

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Glenn Berry
GB

Great service as always from Motomummy Great service as always from Motomummy! They were up front about manufacturing times when ordering an Austin racing exhaust and there were no surprises. I’ve been ordering from motomummy for close to 10 years with zero issues! Thanks guys!

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Steve Kuo
GB

Terrible experience and even worse customer service I ordered a pair of Dainese 4 stroke evo gloves that came with an obvious manufacturing defect. When I contacted them about it, I was told that even though it was not my fault, I would still have to pay a restocking fee AND I would have to pay for return shipping. That is outrageous and I have never experienced a policy like that from any retailer. On top of that, it took way to long to come to a resolution with their customer service team. All buyers should be cautious. Save yourselves the trouble and look elsewhere.

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