They mailed me previously worn shoes in… They mailed me previously worn shoes in a beat to hell box. I call. I was told return them. Have a nice day. So I’m inconvenienced to return these shoes to a UPS store. I’m out the shipping. I say that’s it? Oh I can knock off the return shipping fee. Um what? This is their third strike of very bad customer service and shipping. Never again.

Exceptional Service By Brooke I recently visited the Marietta store and had the most amazing and best service ever from Brooke! Brooke provided such exceptional service that I had to write a 5 star review on how wonderful she was. She was beyond knowledgeable, helpful, thorough and the nicest sales associate we've experienced. The details she knew about how the shoe would performed with the foot was impressive. Also, she knew what kind of sock to recommend as well. To go further, she also took the time to check our information in the system and as it turned out she found that it needed to be update and we even had points that we used toward our purchase. Thank you Brooke for going above and beyond to provide us and the customer outstanding service. Why we would want to shop anywhere else with an associate like Brooke?

The way they train their employees is… The way they train their employees is basically , try to sell everything you can , and they would do a point system . These poor customers think they just want to buy shoes but end up paying so much more for things they don’t need because employees tell them to . The owner fired me and said they were closing the Torrance store because they thought I was a “mass shooter”Like omg what a thing to say to someone . I’m not violent in anyway possible. I was so surprised when he said this . This is the owner of the company saying this .

Contracted on Friday Contracted on Friday. Pick up Monday..never showed up. Tuesday no show. I could not ahold of a single person...Cancelled Tuesday night...went with Z Tran, they are great

Road runner sports has the worst… Road runner sports has the worst customer service and frankly they’re a rip off when it comes to prices. I ordered something online and didn’t notice their website auto populated an old address of mine. I realized it immediately after I had already placed the order. I immediately sent them an email with the correct address and they replied that my order had already shipped and that if I wanted to change the address it would cost me $14. I told them to cancel my order and refund my money and they refused. You can get way better deals and customer service with Amazon. Don’t spend your hard earned money at road runners!