The way they train their employees is… The way they train their employees is basically , try to sell everything you can , and they would do a point system . These poor customers think they just want to buy shoes but end up paying so much more for things they don’t need because employees tell them to . The owner fired me and said they were closing the Torrance store because they thought I was a “mass shooter”Like omg what a thing to say to someone . I’m not violent in anyway possible. I was so surprised when he said this . This is the owner of the company saying this .

Kind of disappointed with their online… Kind of disappointed with their online ordering. Ordered and paid Friday morning for Hoka SPEED GOAT 4. Website showed closed on Saturday. Called them Wednesday clerk said shipped but no tracking. Called a second time Friday they said order was canceled for out of stock and would credit my card and return VIP points. James Bogdanoff

I had a terrific experience at.... I had a terrific experience at the Wilmette, IL store with Marc. He’s not a salesman....he’s a consultant. I run 35-40 miles a week and learned things I never knew. The staff is super nice and understands how to manage through this crazy COVID period. Marc got me all set up for winter running like never before. I’m not sure why I’ll be shopping anywhere else for running gear. LoveRoadRunnerSports!

Hidden charges to VIP scheme Purchased some trainers from them a while ago and was asked if I wanted to join their rewards scheme at checkout, seemed ok, but a year later my credit card company highlighted a potential fraud alert. Road Runner Sports tried to charge me $69.99 for a VIP subscription. This is a scam; please don't fall into this trap. I'd suggest steering well clear of the VIP club - I will never shop here again.

They mailed me previously worn shoes in… They mailed me previously worn shoes in a beat to hell box. I call. I was told return them. Have a nice day. So I’m inconvenienced to return these shoes to a UPS store. I’m out the shipping. I say that’s it? Oh I can knock off the return shipping fee. Um what? This is their third strike of very bad customer service and shipping. Never again.