Exceptional Service By Brooke I recently visited the Marietta store and had the most amazing and best service ever from Brooke! Brooke provided such exceptional service that I had to write a 5 star review on how wonderful she was. She was beyond knowledgeable, helpful, thorough and the nicest sales associate we've experienced. The details she knew about how the shoe would performed with the foot was impressive. Also, she knew what kind of sock to recommend as well. To go further, she also took the time to check our information in the system and as it turned out she found that it needed to be update and we even had points that we used toward our purchase. Thank you Brooke for going above and beyond to provide us and the customer outstanding service. Why we would want to shop anywhere else with an associate like Brooke?

Lowkey Scammers I bought an insole from them, and a year later they charged me $49.99 for a VIP account I never signed up for.

Decided to try Road Runner and IT WAS… Decided to try Road Runner and IT WAS THE MOST AWESOME EXPERIENCE! Our sales expert Aaliyah was EXCEPTIONAL so PATIENT AND ATTENTIVE! The North Brunswick location is lucky to have her apart of their team! She is very knowledgeable and made buying running sneakers fun! She listened to my needs and addressed them!

I had a terrific experience at.... I had a terrific experience at the Wilmette, IL store with Marc. He’s not a salesman....he’s a consultant. I run 35-40 miles a week and learned things I never knew. The staff is super nice and understands how to manage through this crazy COVID period. Marc got me all set up for winter running like never before. I’m not sure why I’ll be shopping anywhere else for running gear. LoveRoadRunnerSports!

Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.